MTC Service Desk Support Specialist ; Part-time

MTC Service Desk Support Specialist I (Part-time)

Provo, UT, United States (No Local)

To meet the needs of the Church, we seek to build teams that represent diverse perspectives and backgrounds. This position is central to the missionaries' role to invite others to come unto Christ by helping them receive the restored gospel through faith in Jesus Christ and His Atonement, repentance, baptism, receiving the gift of the Holy Ghost, and enduring to the end.

The Technology (IT) Service Desk at the Missionary Training Center is the single point of contact for handling customers' technology issues. The IT Service Desk supports over 6,000 users primarily Provo MTC employees, volunteers, missionaries, and applicants, as well as some international MTC employees. The specialist is an entry‑level individual contributor who represents the customer and ensures their issues are addressed adequately and resolved in a timely manner.

• Test desktop computers and related software against a checklist of expected functionality
• Report problems accurately and in detail using the MTC’s incident management system
• Respond to technology incidents/questions via chat, email, text and phone in a professional manner
• Perform general IT troubleshooting
• Coordinate with other Technology staff on incidents requiring escalation
• Communicate and follow‑up to ensure all incidents are resolved
  
  Attend IT Service Desk staff meetings
• Become familiar with products and services offered by the Technology department
• Review existing processes and instructions for improvement potential
• Occasionally participate in special projects

Required

• Detailed, thorough, and organized, and follow standard operating procedures consistently
• Excellent written and verbal communication – most of the communication will be documentation and interaction with customers
• Strong customer service skills
• Strong critical thinking skills
• Ability to foster and work in a team environment
• Aptitude for quickly learning computer‑related concepts

Preferred

• Troubleshooting experience with Windows 11
• Troubleshooting experience with Chromebooks and Macs
• Familiarity with MTC software applications
• Familiarity with the MTC classroom environment

Only members of the Church who are worthy of a temple recommend qualify for employment.

The Church is an equal‑opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law. Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.