IT Support Technician

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Regular Full Time Provo, UT, US

4 days ago Requisition

Salary Range: $22.00 To $24.00 Hourly

(Pay rate is commensurate with experience and qualifications.)

RMU offers a comprehensive benefits and perks package, which includes:

• Four weeks of paid holidays in addition to accrued paid time off
• Comprehensive medical, dental, and vision coverage
• Employer‑matched HSA and 401(k) with immediate vesting
• Life and disability insurance
• Tuition discounts, tuition reimbursement, and professional development funding
• Mental health counseling and wellness resources
• Financial wellness coaching and retirement planning support

Work Modality:
On-site

Location:

IT Office, Rocky Mountain University campus (1800 S Novell Pl, Provo UT 84606)

Schedule:

Full-time, 40 hours per week

Occasional evening or weekend support may be required for events, classes, and campus activities.

Must be able to lift and move equipment weighing up to 50 pounds.

The IT Support Technician serves as the front-line technology support resource for Rocky Mountain University. This position provides technical assistance to faculty, staff, and students by resolving technology issues, supporting classrooms and events, managing user access, and maintaining endpoint devices. The role also assists with IT projects and contributes to the reliability, security, and effectiveness of university technology services

Technology enables every aspect of the university's academic and operational mission. As a primary point of contact for technology support, the IT Support Technician impacts every department, program, employee, and student across the institution. This role helps ensure reliable access to learning platforms, communication tools, classroom technology, and critical business systems that support teaching, learning, and university operations.

• Diagnose and resolve hardware, software, account, and connectivity issues submitted through the IT service management system.
• Meet established service level agreement (SLA) response and resolution targets.
• Escalate complex issues to appropriate technical resources when necessary.

• Provision, modify, and deactivate user accounts and permissions in systems such as Google Workspace, Okta, and Microsoft Entra .
• Support onboarding, offboarding, and employee role changes while maintaining appropriate security controls.
• Configure, image, deploy, and maintain computers and mobile devices.
• Apply software updates, patches, and security configurations using endpoint management tools.

• Install, troubleshoot, maintain, and repair desktops, laptops, printers, and related equipment.
• Coordinate warranty service and vendor repairs when needed.

• Track technology assets throughout their lifecycle.
• Maintain accurate inventory records to support audits, planning, and budgeting processes.

• Create and maintain technical documentation, knowledge base articles, and standard operating procedures.
• Document ticket resolutions to support consistent service delivery.

• Provide technology guidance and training to faculty, staff, and students.
• Promote cybersecurity awareness and communicate planned technology changes or outages.

• Support classroom technology, conference rooms, video conferencing systems, and campus events.
• Troubleshoot audiovisual equipment to minimize disruption to instruction and university activities

• High school diploma or equivalent.

• No prior professional experience required.

• Knowledge of Windows and macOS operating systems.
• Familiarity with Microsoft 365 and Google Workspace.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and wireless connectivity.
• Knowledg…