Computer Specialist​/Team Lead - part-time

IT Systems Administrator Specialist

Religious Education's IT Systems Administrator Specialist will provide comprehensive technology support to facilitate the teaching, research, and learning within Religious Education. You will analyze, design and coordinate major information system needs and solutions for Religious Education. You will oversee the operations of the IT Support Desk and help maintain websites and back-end server technologies to keep Religious Education up and running.

To accomplish this, we expect you to exemplify exceptional leadership, management, organizational, and technical skills. If you are passionate about computers, technology, mentoring, and making a positive impact, we encourage you to apply.

Computer Hardware & Software

• Provide comprehensive technological support to faculty and staff in Religious Education.
• Make decisions on technology implementation, support desk operations, and hardware/software purchases.
• Research, review and recommend IT solutions.
• Troubleshoot technical problems (or supervise the troubleshooting of technical problems by student employees). This includes taking charge of escalated issues from frustrated customers and resolving them.
• Setup, install, and configure new equipment, maintain inventory records, keep current with new technologies through online research and conference attendance.
• Maintain and troubleshoot network devices, network access, and communication tools.
• Coordinate software purchases and contracts, install, configure, troubleshoot and upgrade software.

Web & Server Management

• Actively manage Religious Education's websites and applications.
• Oversee content management systems with various rights and privileges to allow website content to be created, updated, and modified.
• Create, develop, & maintain social media initiatives and marketing.
• Configure and maintain virtual servers for hosting Religious Education websites and web applications.
• Administer systems for managing computers and deploying software.

Data Management & Security

• Maintain database of equipment, software, users, tasks, and knowledge base.
• Oversee and recommend data backup and storage procedures.
• Manage users accounts, access to websites, server accounts, shared mailboxes, applications, workstations, and shared file services.
• Oversee security maintenance regarding malware, viruses, phishing, and hackers including software patching and user training.
• Investigate and rectify security breaches.

Student Employee Management, User Training & Development

• Hire, train, manage and mentor a team of student employees.
• Coordinate work on projects and other tasks.
• Provide hardware/software training as needed (in person, recorded, or written), answer users' questions and show them how to perform certain tasks, help users understand and be successful with technology.
• Attend meetings, conferences, and seminars on behalf of Religious Education. Interface with the University's Office of Information Technology

Minimum education/experience required:

• A firm commitment to the mission of BYU & Religious Education.
• Bachelor's degree in computer science, information systems, IT, or a closely related technical discipline and at least two years of computer troubleshooting or equivalent combination of education and experience.

Preferred:

• 3 years of experience in systems administration or web development.

Skills, abilities, knowledge, licenses, certifications:

• Ability to identify needs and create documented processes. Follow through with the implementation of those processes.
• Ability to install, configure, maintain, and troubleshoot all core elements of computing including desktop and mobile hardware and operating systems software (Windows, macOS, iOS, Android, Linux, Hypervisors).
• Proficient in web administration, design, development, and programming (HTML, CSS, JavaScript, PHP, MySQL, Linux, Apache, and other web technologies)
• Experience using the following technologies:
  Microsoft MEM, Jam Pro, or other endpoint management system, Red Hat Open Shift, Microsoft Active Directory or another directory services.
• Knowledge of and experience with productivity,…