Service Manager

Provo Branch
441 E 1750 N
Unit D
Vineyard, UT 84057, USA

Develops plans and budgets for all resources within the Applications group (lawn, tree, weed), including procurement, labor, equipment, and materials. Through the team, ensures maximum use and completion of work within budget and safety guidelines, while maintaining quality standards. Promotes the growth and development of field staff and assists them in carrying out their responsibilities as needed. Responsible for hiring and training the team, ensuring appropriate staffing for the projected workload.

Plans, supervises, and monitors the application processes and identifies required training through field audits. Ensures staff are always properly licensed. Works to maintain and improve staff morale and addresses personnel issues promptly and fairly following established policies. Works with other departments within the branch and at the Corporate Office to achieve business goals.

This is a full-time, salary-exempt position. The salary range is $55,000 - $60,000.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Upon request, reasonable accommodation may be made to enable individuals with known disabilities to perform the essential functions of this position.

Employment/Human Resources:

• Responsible for all aspects of department staffing, including interviewing and selecting new employees, evaluations, recommending pay increases, and terminations.
• Ensure the team is properly trained, certified, and licensed to perform their assigned job functions.
• Conduct site inspections and provide ongoing training as needed.

Compliance:

• Respond to customer complaints
• Order equipment and supplies
• Meet contract specifications
• Maintain Landscape Contractors License
• Maintain a high level of good housekeeping and care of company assets in the field, vehicles, shop field offices, and customer work sites.
• Stay aware of Best Practices. Develop and recommend improved work methods and standard.
• Develop a yearly department budget and work with the branch manager to monitor wages, revenue %, capital budget, etc.
• Develop and implement a strategy for growing the business and developing department assets
• Evaluate current contracts and oversee changes to scope and price to improve profitability.

Technical:

• Work in the field as needed, including applications work.
• Provide technical assistance when needed.
• Manage snow removal and décor functions when needed.
• Must be able to obtain an Applicator’s license within 30 days of hire and maintain the license.

Administrative:

• Oversee payroll
• Ensure all field reporting and records are completed accurately and in a timely manner.

Job Qualifications

• High school diploma or equivalent, prefer 2- or 4-year degree in horticulture, business, or a related field. Experience may substitute for education.
• 3 – 5 years of experience as a supervisor or manager in the landscaping industry.
• Strong communication skills; thorough and attentive to details; able to prioritize and multitask; proactive and deadline-oriented.
• Ability to read and understand work orders, safety rules, operating and maintenance instructions, and procedure manuals, and effectively train and ensure direct reports can comply with the above.
• Ability to interact effectively with customers, vendors, and employees at all levels of the organization.
• Valid driver's license and safe driving record

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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