Senior Operations Manager

The Senior Operations Manager will oversee and support the General Managers in executing the day-to-day operations of both company and franchise-owned restaurants within their assigned region. This role is crucial in ensuring that all locations meet the company’s quality, service, and profitability standards. The ideal candidate will have a strong background in restaurant management, excellent leadership skills, and a proven track record of driving operational success.

This role will report directly to the Vice President of Operations.

• Operational Oversight:
  Ensure all restaurants in the region adhere to company standards and policies through regular visits and virtual inspections.
• Performance Management:
  Monitor and analyze restaurant performance metrics, including sales, customer satisfaction, and operational efficiency.
• Training and Development:
  Provide ongoing training and support to restaurant managers to enhance their skills and performance.
• Compliance:
  Ensure all locations comply with health, safety, and labor regulations.
• Franchise Relations:
  Support franchisees in achieving their business goals and maintaining brand standards.
• Beverage Program Oversight:
  Directly manage and develop our beverage program.

Travel Requirements

• Senior Operations Managers are required to visit each restaurant within their region 3 – 6 times per year, depending on performance, to ensure operational standards are met and to provide support to the restaurant managers.
• Bachelor’s degree in business administration, Hospitality Management, or a related field is preferred.
• Fluency in English is required and proficiency in Spanish is strongly preferred.
• Minimum of 5 years of experience in restaurant management, preferably in a multi-unit role.
• Strong leadership and interpersonal skills.
• Excellent analytical and problem-solving abilities.
• Ability to travel frequently within the assigned region.
• Experience developing or managing a bar or beverage program is preferred.

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home (when not traveling)
• Wellness Resources