Director of Operations Utah Valley Convention Center

Position: Director of Operations | Full-Time | Utah Valley Convention Center
Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Director of Operations manages, supervises and coordinates the day-to-day operations of the venue, including but not limited to engineering, maintenance, set-up/changeovers, custodial/building services, landscaping/grounds, and security. Provides overall administrative planning, direction, and policies to the operations team, assuring the highest quality service program to help in rebooking of events. Ensures an effective and cost-efficient program by controlling departmental operating budget.

Provides highly responsible assistance to the General Manager and the rest of the Executive Leadership team.

This role pays an annual salary of $85,000-$93,000 and is bonus eligible.

Benefits for Full-Time roles:
Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until June 26, 2026.

About the Venue

Located in historic downtown Provo, Utah the Utah Valley Convention Center opened its doors in 2012 as the premiere meeting space in Utah County. The UVCC boasts the perfect blend of modern architecture, flexible meeting space, and breathtaking interior and exterior views of the nearby Wasatch Mountains. This combined with its functional floor plan makes it the perfect venue to host any event.

Responsibilities

* Oversees daily operations and maintenance of the venue, infrastructure, and all systems. This includes HVAC, electrical, plumbing, commercial kitchen equipment fire protection, life safety, workplace safety, communications, pest control, custodial services, elevators and escalators, etc.

* Participate in the development and administration of the facility's operations and capital budgets.

* Oversees the hiring of personnel in the Operations, Building Services, Engineering, Security, and other related areas.

* Responsible for creating accurate projections for capital improvement budget and overseeing the successful completion of projects as assigned by General Manager.

* Oversees the creation, implementation, and improvement of job specific on-boarding and training programs for all operations department personnel.

* Responsible for overseeing scheduling of personnel and payroll approval for all employees in the Operations department.

* Provides critical feedback for all personnel in the Operations department.

* Responsible for the equipment inventory of the venue.

* Ensures that each operations department manager has the tools and supplies needed to do their jobs through fiscally responsible procurement.

* Oversees the maintenance of equipment and storage areas for the venue.

* Conducts department meetings as required.

* Maintain positive relationships with all facility vendors to ensure best quality service and pricing for goods and services.

* Ensure all contracts that are engaged in between the venue and vendors are being managed and expectations being met.

* Provide information and pricing for the sales and events teams as required for events.

* Oversees the operation of event set-up and tear-down, i.e. stage risers, tables, chairs, pipe and drape, lecterns, and other event needs.

* Order supplies and materials for Operations programs within budget guidelines; receive and maintain supplies.

* Plan, direct, coordinate, and review the work plan for facility maintenance and operations; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor workflow; review and evaluate work products, methods and procedures.

* Attend internal meetings representing the operations department and represent the venue at external meetings as deemed necessary.

* Organize…