Fulfillment Supervisor

Job Summary

Reporting to the Fulfillment Manager, the Fulfillment Supervisor is responsible for managing all the activities related to the fulfillment process. These duties include but are not limited to product fabrication, order preparation, order collation and packaging, and shipment processing and manifesting. This individual will also be responsible for workflow management, and organization for the fulfillment workspace.

• Continued development and management of cohesive workflow process
• Ensure correct work is flowing through department in an accurate, efficient and timely fashion
• Communication of production schedule priorities within the department
• Prioritize, facilitate & expedite all production activities ensuring they are consistent with customer needs (due dates)
• Ensure accuracy & completeness of reporting tools
• Monitor collection methods, accuracy and reporting frequency for all metrics and data for improvement
• Accurate & timely collection and analysis of data used to measure process improvement and workflow management against established department metrics (Daily, weekly, monthly and annually)
• Continued development and process improvement including but not limited to:
  Workflow system development
• Recommendation and development of future automated order picking systems and processes
• Benchmark & track the latest shipping systems and small package delivery service options with the intent on minimizing freight expense to GSP and our customers
• Develop and provide regular status updates to the pertinent personnel and senior management
• Ensure the positive and required interaction between Fulfillment & other departments
• Refine, communicate, and manage to the department policies and procedures
• Establish and monitor all training (New and existing) activities for the department

• Supervisory Experience
• Packaging Experience