Service Manager

YOUR MISSION AS SERVICE MANAGER

You’ll be the engine that keeps the service department running strong, profitable, and customer-focused.

• Set, forecast, and crush department goals
• Recruit, train, motivate, and lead top‑tier service talent
• Build and manage the service department budget
• Monitor KPIs, productivity, CSI, and profitability
• Drive teamwork across all departments
• Ensure compliance with manufacturer, warranty, OSHA, and local/state regulations
• Develop marketing strategies to increase repeat and referral business
• Lead weekly department meetings and ongoing training
• Maintain high‑quality repairs while minimizing comebacks
• Oversee scheduling, workflow, parts coordination, and technician productivity
• Handle customer concerns quickly and professionally
• Maintain a clean, safe, and professional work environment
• Serve as the liaison with factory reps and technical schools
• Ensure top‑tier customer experience from write‑up to follow‑up

At Team Karl Malone, everyone matters—our customers and our employees. Your ideas count. Your leadership matters. And your success is celebrated.

• Competitive pay
• Company‑Sponsored Counseling Services
• Paid Vacation
• Paid Training & Ongoing Development
• 401(k) Savings Plan
• Basic Life Insurance
• Sundays OFF
• Internal promotion & real career growth
• Inclusive, family‑centered culture
• A rapidly growing organization with big opportunities

Equal Opportunity Employer. We are committed to creating an inclusive environment and do not tolerate discrimination or harassment of any kind.