Associate Registrar

Associate Registrar

The mission of the Office of the Registrar at the University of Texas at Austin is to support the academic mission of the University by empowering every student to succeed and equipping faculty and staff with tools to excel. We achieve this by safeguarding and maintaining academic records, collaborating to provide services that benefit our students and the campus community; delivering excellent service, and leading campus efforts to support, contribute to, and enhance the academic and student experience.

The Office of the Registrar will be a trusted leader in the student and academic community by delivering responsive, excellent service, and proactive, innovative solutions. We are committed to fostering a supportive environment that promotes professional growth and development for our team, while providing tools that enhance teaching, learning, service, and research for the University.

• Service Excellence:
  We commit to providing attentive and responsive exceptional service.
• Accuracy:
  We ensure precise, reliable, and protected academic records.
• Integrity:
  Our actions are honest, ethical, and responsible.
• Student Success:
  We support the academic mission and prioritize the needs and successes of students.
• Continuous Improvement:
  We continuously assess and enhance our services, seeking new and better ways to serve our students and the university community.
• Collaboration:
  
  We communicate effectively, share our expertise to achieve common goals, and serve as problem solvers for our campus partners.
• Teamwork:
  We foster a caring and motivated staff, cultivate a collaborative work environment, and promote leadership at all levels of the organization.

• Serve as a member of the Registrar's Office leadership team, contributing to strategic planning, policy development, and service delivery improvements.
• Supervise managers and administrative staff across functional areas, effectively delegating responsibilities, setting clear expectations, monitoring outcomes, and recognizing results.
• Work with Assistant Registrars and Office of the Registrar leadership team to manage caseload distribution and work assignments.
• For areas of responsibility, oversee compliance with federal, state, and institutional regulations, exercising sound judgment and ethical decision‑making.
• Develop and implement tools to identify business and compliance risks, prioritize work, establish mitigation strategies, and plan for peak operational periods.
• Lead process improvement initiatives and collaborate with Enterprise Platforms technology team and campus stakeholders to enhance data integrity and operational efficiency.
• Lead efforts with campus partners to resolve student issues including complex or sensitive situations.
• Collaborate with campus partners to lead process changes that improve team effectiveness and support student success.
• Oversee multiple functional areas within the Office of the Registrar, depending on office needs. Lead team of managers and administrative staff.
• Exercise delegated authority to interpret and apply academic, curriculum, and records policies; elevate complex or precedent‑setting issues as needed and clearly communicate the rationale for decisions.
• Collaborate with campus partners and colleges/schools to ensure seamless integration of student, staff, and faculty support.
• Provide excellent customer service and model a high standard of professionalism, sound judgement, and responsiveness.

• Provide direct supervisory oversight for multiple critical and core areas of the Registrar's Office.
• Develop tools to support leadership in identifying risk, determining appropriate mitigation strategies, and evaluating internal controls with accuracy and attention to detail.
• Work with Assistant Registrars and Registrar’s Office leadership team to test the department’s disaster recovery and business resumption planning.
• Proactively educate and advise staff and campus community on academic policy, compliance rules, processes/procedures while communicating expectations clearly and supporting understanding across…