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Floor Call Center Leader & Coach

Job in Provo, Utah County, Utah, 84605, USA
Listing for: Serenity Healthcare
Full Time position
Listed on 2026-07-17
Job specializations:
  • Management
    Change Management, Area Manager
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Position: On‑Floor Call Center Leader & Coach

Serenity Healthcare is seeking a Call Center Team Lead to coach and develop Patient Care Coordinators on‑site in Provo, UT. This hands‑on leadership role emphasizes real‑time coaching, floor presence, and collaborative problem solving to improve patient experiences and team performance.

You will spend significant time coaching, shadowing, and guiding the team on escalation handling, quality metrics, and onboarding new coordinators. A strong people‑development mindset is essential.

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