Order Fulfillment & Kitting Operations Supervisor

A day in the life

Reporting to the Fulfillment Manager, you guide the end-to-end flow of outbound work. From product fabrication to order preparation, collation, packaging, and shipment processing/manifesting, you keep the engine humming. You orchestrate workflow and maintain an organized, efficient fulfillment workspace where priorities are clear and timelines are met.

• Build and refine a cohesive workflow process across fulfillment activities.
• Ensure the right work moves through the department accurately, efficiently, and on schedule.
• Communicate production schedule priorities so the team knows what matters most, when it matters.
• Prioritize, facilitate, and expedite production to align with customer due dates.
• Maintain complete and accurate reporting tools that reflect real performance.
• Monitor how metrics are collected, their accuracy, and the cadence of reporting to drive improvement.
• Collect and analyze data daily, weekly, monthly, and annually to measure process improvement and workflow performance against department metrics.
• Advance continuous improvement initiatives, including workflow system development.
• Recommend and develop future automated order-picking solutions and processes.
• Benchmark and track shipping systems and small-package carrier options to reduce freight expense for GSP and our customers.
• Deliver regular status updates to key stakeholders and senior leadership.
• Foster positive, necessary collaboration between Fulfillment and other departments.
• Refine, communicate, and manage department policies and procedures.
• Establish and monitor all training for new hires and current team members.

• Supervisory Experience
• Packaging Experience