Service Center Director

FLSA Status
:
Full Time - exempt

Reports to
:
Divisional EDS/SE Director

Schedule
: 40 hours weekly

Supervises
:
Provo Service Extension Center

Rate of Pay
: $60,789.57/year

Closing Date
: 6/12/2026

Benefits
:
Standard;
Full-Time, Exempt employees are eligible for but not limited to the following:

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit – 20 vacation days per year, accrued at the rate of .0769 hours for each hour worked (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b) plan)

To provide direct services to clients on behalf of The Salvation Army and to oversee the daily office and client assistance operations. As an employee of The Salvation Army, a California corporation, the Coordinator reports to and is under the supervision of the Divisional Emergency Disaster Services (EDS) / Service Extension (SE) Director.

• Maintain a good working knowledge of TSA services and all social services in Provo, Utah. The Coordinator must be able to interface with other county/state agencies and establish/maintain good working relationships.
• Maintain knowledge of current and future social service trends and assist The Salvation Army in the development and improvement of social services programs.
• Establish and work closely with Service Extension Advisory Board. Attend Advisory Board meetings and provide current financial and client assistance data to members. Recruit new appropriate board members as needed, assuring they have a good understanding of whom they are representing and the Mission of The Salvation Army. Obtain applications and submit to the EDS/SE Department for background checks and approvals.
• Oversee all operations of the Service Center, including daily business functions of the office. The Coordinator must be organized, detail-oriented, and able to multitask, prioritize workload, meet deadlines, and work well under pressure.
• Coordinate and supervise special events throughout the year, such as Back to School, Christmas/seasonal assistance, camp programs, and newly identified programs.
• Be a self-starter with the ability to work independently without direct supervision while following all policies, procedures, and directives from the SE/EDS Department at Divisional Headquarters (DHQ) in Denver, CO.
• Assist with job postings, interviews, and selection of final candidates. Prepare all paperwork as required by Human Resources and submit proposed applicants to the Divisional SE/EDS Department for review/approvals.
• Interview, screen, select, and supervise the work of all volunteers, ensuring that all volunteers have a good knowledge of The Salvation Army and agree to represent TSA appropriately. If community service workers are assigned, oversee their work in cooperation with supervising agencies.
• Maintain a good rapport and communication with staff, volunteers, vendors, and the public.
• Submit accurate monthly reports and statistics to DHQ in a timely manner.
• Submit all invoices, Center monthly bills, etc. to DHQ with appropriate documentation for payment in a timely manner.
• Handle all donations as directed by DHQ protocol. Send appropriate donations to lockbox/Portfolio and deposit and log all cash gifts as mandated by Finance/Auditors/THQ providing required backup.
• Provide input in, monitor, and adhere to the service center’s budget, including grant funding.
• Seek additional new funding sources, write and track grants, and attend required grant meetings and/or any workshops or local conferences regarding new grant information. Provide required reports to DHQ and grantor.
• Ensure that all grant inquiries, applications, administration, and reporting follow divisional protocol.
• Represent TSA throughout Utah…