Manager, Software Quality Assurance

Manager, Software Quality Assurance

We are seeking a hard-working, innovative, detail-oriented and creative team player to join our Aptive team! This is a full-time Manager, Software Quality Assurance position located in Provo, Utah. The individual we are looking for is someone who enjoys working in a team environment and excels working at an individual level.

What we offer:

• Annual bonus
• Group Health, Dental, and Vision plans
• Pet insurance, Life insurance, and EAP benefits
• 401K with employer match up to 4%
• Paid holidays and paid time off
• Opportunity for advancement
• Upbeat and exciting company culture and much more!

Responsibilities include:

• Develop, implement, maintain, and continuously improve quality assurance strategies, standards, processes, and procedures across the software development lifecycle
• Establish appropriate quality gates and release entry and exit criteria based on organizational, technical, and business requirements
• Define and implement risk-based testing approaches considering factors such as system complexity, customer impact, release scope, business requirements, and technical risk
• Promote quality throughout the software development lifecycle through practices including shift-left testing, defect prevention, early validation, and continuous improvement
• Identify and implement opportunities to improve the effectiveness, reliability, scalability, and efficiency of software testing and quality assurance practices
• Develop, maintain, and continuously improve automated testing capabilities, including unit, integration, regression, and end-to-end testing, and integrate appropriate automated testing into CI/CD processes
• Partner with Engineering to increase appropriate automated test coverage, improve testing feedback cycles, and monitor the effectiveness and reliability of automated testing
• Evaluate and recommend QA tools, frameworks, technologies, and testing approaches based on organizational and technical requirements
• Lead, coach, develop, and manage QA team members, including establishing performance expectations and goals, conducting regular performance discussions, participating in formal performance-management processes, and identifying opportunities for employee development
• Identify team skill and capability needs and provide appropriate coaching, training, development, and other support consistent with organizational priorities
• Participate in workforce planning, interviewing, candidate selection, and hiring activities in accordance with company policies and applicable law, and foster a collaborative, accountable, and continuous-improvement-oriented team environment
• Plan and coordinate testing activities associated with software releases and evaluate test results, unresolved defects, system risks, and other relevant factors to provide release-readiness recommendations
• Coordinate QA activities during post-deployment and hypercare periods, including validation of defect fixes and appropriate regression testing following production issues
• Identify and escalate material software quality, release, or stability risks to appropriate Engineering leadership and stakeholders
• Partner with Engineering Managers, Product Managers, Software Engineers, and other stakeholders to establish acceptance criteria, quality expectations, and appropriate testing approaches based on business and technical risk
• Identify and communicate ambiguities, gaps, risks, and testability concerns within product, business, and technical requirements
• Support effective defect identification, triage, prioritization, resolution, validation, and communication in collaboration with appropriate stakeholders
• Influence and improve quality practices across teams through collaboration, technical expertise, coaching, and data-driven recommendations
• Establish, monitor, analyze, and report meaningful software-quality measures, which may include defect escape rate, automated and overall test coverage, testing cycle time, defect trends, and mean time to detect
• Analyze quality data and trends to identify areas of quality or operational risk, inform testing priorities, and support continuous-improvement initiatives
• Communicate software-quality performance, significant risks, release readiness, and improvement opportunities to Engineering leadership and other appropriate stakeholders
• Perform other related duties as assigned

Qualifications:

• Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent practical experience

Requirements:

• 6+ years in software quality assurance, including 2+ years leading or managing a QA team or function
• Demonstrated experience standing up or maturing QA practices and test automation in a modern software environment
• Strong knowledge of software QA methodologies, including manual, automated, functional, regression, integration, and end-to-end testing
• Experience with test automation frameworks, CI/CD integration, and modern web/mobile application testing
• Strong understanding of the SDLC, Agile delivery practices, quality gates,…