Supervisor, Store

Job Description

This position prepares the way of salvation and exaltation by making essential gospel teachings, resources, and services accessible to God’s children. It creates an environment of reverence and respect for customers and ensures a productive and Christlike environment for all staff workers. This is a supervisory position, leading a team of 3‑10 members including store clerks, missionaries, and volunteers. The role works autonomously in managing the functions of a store and must hold a current recommend.

• Directs and supervises employees engaged in sales, inventory activities, reconciling cash payments and other related duties
• Performs and oversees work activities of sales clerks, including greeting customers, personal fitting consultation and product knowledge, cleaning and organizing store, shelves and displays, and selling merchandise
• Plans and prepares work schedules and keeps records of employees’ schedules and timesheets
• Manages relationships with service missionary coordinators to coordinate staffing needs
• Regularly supervises the work of others, including employees, missionaries, and volunteers
• Provides suggestions and recommendations regarding hiring, firing, advancement, promotion, or any other change of status of employees under their supervision
• Directs all store operations with a focus on continuous improvement
• Provides and ensures excellent customer service by greeting and assisting customers, responding to inquiries and complaints, and acting as an escalation path
• Manages store presentation and retail visual standards
• Reviews inventory and sales records, ensures sufficient in‑stock levels and adequate inventory to meet customers’ needs, and maintains awareness of and provides input regarding consumer demand
• Monitors and assists in planning of the annual budget, manages expenses, and proposes future project costs
• Oversees the store operation schedule and is responsible for key performance indicators, including inventory goals, expense goals, and sales goals

• Bachelor’s degree in business or related field of study and two years’ experience in retail or the service industry, or an equivalent combination of education and experience
• Minimum three years of experience leading others
• Responsibility to motivate others and guide training and development of staff
• Functional understanding of computer applications, including MS Word, MS Excel, MS Outlook, or related programs
• Familiarity with point‑of‑sale systems and terminology, and ability to troubleshoot basic technical issues
• Excellent interpersonal skills, including written and verbal communication abilities
• Ability to address questions and creatively resolve problems
• Ability to lead, delegate, and direct the work of others
• Ability to work as scheduled, including Saturdays and holidays
• Ability to perform in a retail environment
• Physical requirements:
  
  standing for long periods, stooping, bending, and regularly lifting up to 30 pounds

• Experience with Power BI or other reporting applications
• Familiarity with merchandising and retail display

• Full‑time, 40 hours per week
• 401(k) plan
• Health, dental and vision coverage

Only members of the Church who are worthy of a temple recommend qualify for employment. The Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law. Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church.

The Church will make reasonable accommodations for qualified individuals with known disabilities.