Charter Service Representative - PVU

Charter Service Representative - PVU Summary

The position of the Charter Service Rep (CSR) is intended to alleviate the workload of the crew (flight deck and cabin) by tending to non-flying issues. CSRs are directly involved in communication to the client and Headquarters to execute trip details safely and efficiently. The CSR should have a focus on safety and security while working closely with the private screeners.

CSR duties and responsibilities are divided into three (3) phases: pre-flight, during flight, and post-flight.

• Must be authorized to work in the US as defined by the Immigration Act of 1986.
• Must pass a Criminal Background Check and pre-employment drug screen.
• High School Diploma or GED.
• Minimum one year of customer service experience.
• No valid/expired passport book, no valid/expired driver’s license, visa sponsorship unavailable.

• Airline industry experience.
• Basic computer skills.
• Knowledge of general office equipment.
• Organizational skills and strong attention to detail.
• Excellent communication skills and extensive problem solving capabilities.

• Confirms and verifies logistical support and acts as the flight’s ground security coordinator (GSC).
• Ensures timely and accurate completion of forms.
• Verifies that all information in the Trip Sheet is accurate and communicated appropriately.
• Verifies training records for authorized representative are current and complete for screening.
• Contacts OCC with the charter flight’s out and in times if unable to enter information directly through Company‑issued iPad. Information to be entered includes passenger count, fuel information, delay code and reason.
• Other duties as assigned.

Regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various tools and equipment (hand trucks, carts, ramps, tugs, etc.). Must be able to lift and/or carry up to 100 lbs. and push/pull up to 300 lbs. May be required to work various shifts and days in a 24‑hour situation. Regular attendance is a requirement.

Exposure to heights, small spaces, extreme noise, temperature, wind, light fluctuations; ability to work in a confined area and crawl in/out small spaces for extended periods. Ability to wear personal protective gear. Some travel may be required.

Allegiant is deemed an essential service provider during declared national and state emergencies. Team members will be required to report to their assigned trip or work location during emergencies unless prohibited by local, state or federal orders.

We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team. Equal opportunity employer: disability/veteran.

Training hourly wage: $12 per hour. Post training wage: $425-$475 per trip.

Full‑time benefits include:

• Profit sharing
• Medical/Dental/Vision/Life/Disability insurance
• Medical travel reimbursement
• Legal, identity and pet insurance
• 401(k) with employer match
• Employee stock purchase plan
• Employee assistance program
• Tuition reimbursement
• Flight benefits
• Paid vacation, holidays, and sick time

Part‑time benefits include:

• Profit sharing
• Medical travel reimbursement
• Legal, identity and pet insurance
• 401(k) with employer match
• Employee stock purchase plan
• Employee assistance program
• Tuition reimbursement
• Flight benefits
• Sick time

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