Aircraft Fueler​/Line Service Representative - Provo, UT

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Work Week Start:
Friday

Work Week End:
Sunday

Work Start Time: 10:00 AM

Work End Time: 10:00 PM

The Line Service Representative performs all of the Line Service duties, including towing, refueling and servicing all transient, maintenance and airlines aircraft safely and according to Duncan approved processes, procedures and Best Practices. In addition, this position operates the department's Ground Support Equipment (GSE) and assists in the maintenance and cleanliness of GSE and designated work areas; services as back-up to the Front Desk and Fuel Farm;

and performs OJT for lesser experienced representatives and is available to work alternate shifts. The representative greets and interacts with customers at arrival and departures and during their interim stay; and engages in ramp and facility safety and security procedures.

Essential Job Functions

1. Competently refuels, tows and wing walks all maintenance, transient and airlines aircraft using applicable ground support vehicles according to Duncan approved processes, procedures and Best Practices. Checks and adds oil, fuel additives and other fluids as needed. Assists maintaining functioning and cleanliness of departmental equipment and work areas. Monitors weather conditions to ensure safety of aircraft and the need for storm stacking.

2. Greets team members, customers, vendors, visitors and the general public, and serves as company liaison in promoting a professional and positive company image per Duncan Aviation customer service standards. Initiates dialogue with our guests to understand and exceed their needs (i.e. fuel, ground transportation, baggage handling, etc.). Directs maintenance customers to appropriate persons/areas of Duncan Aviation. Monitors flight tracking software for inbound aircraft.

Marshals all incoming and outgoing aircraft.

3. Performs additional specialized functions, including front desk back-up, fuel farm back-up, OJT to lesser experienced representatives, inventory control, working alternate shifts, etc.

4. Calculates and records fuel usage and sales, and completes necessary paperwork for proper billing and inventory accounting.

5. Provides exterior and interior cleaning of company and transient aircraft. Assists with maintaining and cleanliness of department equipment, designated work areas, courtesy and ramp vehicles.

6. Fills Jet and Avgas trucks at the fuel farm. Maintains fuel and fluid levels for GSE, courtesy and ramp vehicles. Assists with general fuel farm maintenance and upkeep.

7. Monitors ramp and facility for safety and security and assesses, and responds as appropriate.

8. Performs other duties as assigned by management.

Additional Qualifications/Responsibilities

Job Specific Requirements

Licenses/Certificates:
Man-lift and Forklift Certification;
Tow qualified; NATA Safety 1 Certification; eligible for Airline Fueling Certification and required FAA/TSA Certifications; meets TSA security requirements; respirator fit eligible. Must have a valid Driver's License and an acceptable driving record
Attendance:
Regularly scheduled attendance required
Physical:
Routinely lifts 50 lbs., occasionally lifts 100 lbs.; reads small print; hearing sounds associated with mechanical deficiencies; repetitive motion; works with moving parts and vibration; works in heights above four feet; tolerates standing, walking, bending, kneeling, stooping, crouching, crawling, climbing and sitting
Environmental:
Tolerates working in extreme temperatures and noisy environments

Education and Experience

Line Service Representative I:

High School graduate or equivalent required
Previous Line Service, aviation and/or customer service experience required
Line Service Representative II:

High School graduate or equivalent required
Minimum one year previous Line Service, aviation and/or customer service experience required
Line Service Representative III:

High School graduate or equivalent required
Minimum three year previous Line Service, aviation and/or customer service experience required