Aircraft Fueler​/Line Service Representative

The Line Service Representative performs all line service duties, including towing, refueling, and servicing all transient, maintenance, and airline aircraft safely and in accordance with Duncan approved processes, procedures, and best practices. The position operates the department's ground support equipment (GSE), assists in its maintenance and cleanliness, serves as a back‑up to the front desk and fuel farm, and performs on‑the‑job training for less experienced representatives.

The representative greets and interacts with customers at arrival and departure, engages in ramp and facility safety and security procedures, and is available to work alternate shifts.

• Competently refuels, tows, and wing walks all maintenance, transient, and airline aircraft using applicable ground support vehicles in accordance with Duncan approved processes, procedures, and best practices. Checks and adds oil, fuel additives, and other fluids as needed. Assists in maintaining the functioning and cleanliness of departmental equipment and work areas. Monitors weather conditions to ensure aircraft safety and identify the need for storm stacking.
• Greets team members, customers, vendors, visitors, and the general public; serves as the company liaison to promote a professional and positive company image per Duncan Aviation customer service standards. Initiates dialogue with guests to understand and exceed their needs (fuel, ground transportation, baggage handling, etc.). Directs maintenance customers to the appropriate persons or areas of Duncan Aviation. Monitors flight‑tracking software for inbound aircraft.
  
  Marshals all incoming and outgoing aircraft.
• Performs additional specialized functions, including front desk back‑up, fuel farm back‑up, on‑the‑job training for lesser experienced representatives, inventory control, and working alternate shifts.
• Calculates and records fuel usage and sales, and completes necessary paperwork for proper billing and inventory accounting.
• Provides exterior and interior cleaning of company and transient aircraft. Assists with maintaining the cleanliness of department equipment, designated work areas, courtesy, and ramp vehicles.
• Fills jet and avgas trucks at the fuel farm. Maintains fuel and fluid levels for GSE, courtesy, and ramp vehicles. Assists with general fuel farm maintenance and upkeep.
• Monitors ramp and facility for safety and security and responds as appropriate.
• Performs other duties as assigned by management.

• Licenses/Certificates:
  Man‑lift and forklift certification; tow qualified; NATA safety 1 certification; eligible for airline fueling certification and required FAA/TSA certifications; meets TSA security requirements; respirator fit eligible. Must have a valid driver’s license and an acceptable driving record.
• Attendance:
  Regularly scheduled attendance required.
• Physical:
  Routinely lifts 50 lbs., occasionally lifts 100 lbs.; reads small print; hears sounds associated with mechanical deficiencies; repeats motion; works with moving parts and vibration; works in heights above four feet; tolerates standing, walking, bending, kneeling, stooping, crouching, crawling, climbing, and sitting.
• Environmental:
  Tolerates working in extreme temperatures and loud environments.

• High school graduate or equivalent required.
• Previous line service, aviation, and/or customer service experience required.

• High school graduate or equivalent required.
• Minimum one year of previous line service, aviation, and/or customer service experience required.

• High school graduate or equivalent required.
• Minimum three years of previous line service, aviation, and/or customer service experience required.

• Relocation assistance is available for those that qualify.
• Duncan offers a comprehensive benefits package (medical, dental, vision, vacation/holiday) available to team members on day one.
• Health savings account with both employer and employee contributions.
• 401(k) program with a 50 % match on the first 6 % contributed, starting within the first 45 days.
• Tool account program to acquire and grow your tool inventory with interest‑free payments.
• In‑house training opportunities and tuition assistance for further education.

Duncan Aviation is an Equal Opportunity and affirmative action employer. EOE minorities, females, protected veterans, and disabled individuals are encouraged to apply.