Technical Support Engineer

Our Client, a Technology company, is looking for a Technical Support Engineer for their Pryor Creek, OK location.

• This role is a support engineer position that will manage/triage a ticket queue of quality issues identified in a data center environment:
• Perform first level investigation of issues submitted to a quality team project queue to ensure proper information is submitted, gather needed information, perform initial analysis, and hand off to senior engineer (or resolve for simpler issues).
• Complete first level root cause analysis of data center issues and provide recommendations or proposed resolutions based on the investigation.
• Review fleet data to identify issues associated with deployment/production and then create bugs to hand off to the correct partner teams for resolution.
• Gather and analyze manufacturing/field data within the data center environment to extract actionable insights and continuous improvement opportunities.
• Monitor, review and present product performance data and metrics to stakeholders in a concise and clear way that enables data-driven decision making.
• Review, edit, improve, and create technical documentation (deployment guides, population documents, repairs guides) based on data, investigations, technician feedback, and quality fundamentals.

• Bachelor's degree in Mechanical, Electrical, Industrial, Materials, or relevant engineering discipline or equivalent practical experience
• 5+ years of experience working in computing hardware quality, product engineering, test engineering, or electronic hardware systems issue resolution
• Experience in data analysis and visualization using SQL, JMP, or Python+
• People skills to work with and influence others
• Background in troubleshooting / repair of server / storage and networking products
• Knowledge of spreadsheets and databases
• Experience working in a hardware development (R&D) lab environment
• Experience working in a data center environment

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.