Account Manager
Listed on 2026-07-01
-
Sales
Business Development
Reports To
Director of Sales
- Century Refrigeration
Exempt
LocationRAE Corporation – Pryor, Oklahoma
Position TypeFull-Time | Monday–Friday | Overtime as Required
Travel Required15-25%
About UsRAE Corporation is a leading provider of innovative HVAC solutions, committed to delivering exceptional quality and customer satisfaction. We foster a culture of continuous improvement, collaboration, and employee empowerment, striving to create a positive work environment where every team member feels valued, heard, and supported.
Role OverviewThe Account Manager is responsible for supporting and growing Century Refrigeration sales activities within assigned rep territories. This role manages and develops relationships with independent manufacturer’s representatives, supports contractor engagement, contributes to territory growth strategies, and serves as a key commercial link between the market and the factory. The Account Manager plays an important role in driving sales growth, improving territory performance, supporting forecasting efforts, and coordinating with internal teams to ensure a high level of support for reps, contractors, and customers.
Key ResponsibilitiesSales Performance and Monitoring:
- Monitor sales performance within assigned territories on a daily, weekly, monthly, quarterly, year-to-date, and annual basis.
- Work with assigned rep firms to support territory growth plans, identify opportunities, and review pipeline activity, quote trends, order history, and major opportunities to support territory planning and forecasting.
- Provide territory insight and forecasting input to sales leadership based on rep engagement, pipeline visibility, and market activity.
Customer and Rep Support:
- Develop and maintain strong relationships with assigned manufacturer’s representatives and support their efforts to grow Century Refrigeration business.
- Travel to rep offices, contractor locations, customer sites, and industry events to support territory development and relationship building.
- Assist reps and customers with quotations, selection software training, product positioning, and account support.
- Support contractor development efforts alongside reps to strengthen market presence and increase opportunity flow.
Technical Support:
- Provide product application support and technical guidance related to product selection, system fit, and field application of Century Refrigeration products.
- Communicate technical product information clearly to technical and non-technical audiences.
- Coordinate with internal engineering and technical resources to support customer needs and opportunity development.
- Maintain a strong working knowledge of Century products and their applications.
Sales Service and Problem Solving:
- Work with customers, reps, and internal resources to resolve issues affecting quotations, orders, delivery, or customer satisfaction.
- Proactively communicate issues, risks, and updates that may impact reps, customers, or key stakeholders.
- Coordinate internal follow-up to support timely issue resolution and reduce friction between the market and the factory.
- Complete travel and expense reports in accordance with company procedures.
Professional Development:
- Maintain professional and technical development through product training, industry publications, workshops, and participation in relevant organizations and events.
- Continue building knowledge of refrigeration applications, market trends, sales strategy, and product knowledge.
Market and Competitor Awareness:
- Maintain working knowledge of competitors, their products, market conditions, and industry trends.
- Support reps in identifying customers, contractors, projects, and market opportunities through territory engagement and participation in industry events.
Collaboration and Communication:
- Collaborate with Sales, Business Development, Engineering, Production, Operations, and Customer Support to support territory needs and customer success.
- Communicate clearly with reps, contractors, and customers regarding product information, delivery schedules, opportunity updates, and other commercial matters.
- Share market feedback, selling strategies, and territory developments with…
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