Accounting Technician IV

The Accounting Technician IV is a non-exempt para‑professional position that combines administrative skills and strong clerical and data entry capabilities in support of the assigned Sales Tax Division within the Finance Department. Under the direction of the Tax Audit Manager, the incumbent works independently, takes initiative, and provides excellent customer service. Duties are of a more complex nature as attention to detail is required when entering and processing customer tax /returns payment, reconciling batches to payments, creating new taxpayer accounts, and trouble shooting and researching customers’ accounts.

Receives money and issues receipts either through the mail or from taxpayers who come to the Sales Tax Division. The duties of this position require the ability to count money, to give change, and to follow the proper procedures of receipting tax bills which are performed according to established and defined procedures. Assist customers with Sales/Use Tax Information or Licensing Information via phone, email, and in‑person.

This job description is an overview and is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all the functions and tasks required of the position.

• Provides para‑professional support to the Sales Tax Division
• Creates new licenses and accounts on tax system
• Posts taxpayer payments to business accounts on tax system
• Enters and verifies sales and use tax returns
• Reviews computationsto correct errors and to ensure accuracy
• Explains complex regulations to taxpayers, citizens and city personnel
• Makes routine administrative and para‑professional decisions independently
• Documents tax system of required licensing credentials
• Scans/Links all documentation to electronic filing system
• Explains licensing regulations to customers
• Performs data entry on various spreadsheets tracking special events, revenues etc.
• Assists walk‑in customers for tax payments, licensing needs and/or general questions
• Contacts taxpayers on delinquent account issues
• Processes mailings done on a daily, monthly or annual basis
• Reviews various licensing processed through the online Portal to ensure the correct regulatory offices are included in workflow and to determine if taxpayer is compliant for approval etc.
• Creates monthly reports published on city web page associated with licensed business
• At the direction of the Tax Manager processes Claim for Refund Write‑off adjustments

• May perform the duties of similar classifications of an equal or lower pay grade
• May perform other duties as assigned including duties routinely performed by other Accounting Technicians
• May be the lead clerical person over the Accounting Technician I, II and III, and temporary employees

The physical standards an employee must meet in order to perform the essential job duties with or without a reasonable accommodation include, but are not limited to:

Must have ability to lift and move files and supplies weighing up to 30 pounds, with or without accommodation. Work is sedentary and done in a seated position, but requires frequent moving about, standing, bending, kneeling, reaching or stooping to perform filing. Position requires the ability to input large amounts of data using repetitive motion on a frequent and prolonged basis.

The incumbent must be able to hear all communication from customers and employees by telephone or in person, and use vision to work with written documents, forms, and to respond to employees and customers. Must have knowledge of:

• General bookkeeping
• General accounting practices
• Modern office practices, procedures, methods and equipment to include computers
• Current word processing, spreadsheet,…