Communication and Engagement Coordinator

Starting hiring salary - $29.30 to $31.06 hourly

The Communications and Engagement Coordinator provides administrative and operational support for departmental programs, events, and services. Responsibilities include assisting with purchasing and financial processes, coordinating meetings and events, responding to customer inquiries, and supporting public engagement activities. The Coordinator works closely with staff across multiple divisions to support communications, public art, youth, and community-focused programs and initiatives.

This position reports to the Communications & Engagement Director.

• Processes and reconciles purchasing card transactions, invoices, reimbursements, and other financial documentation in accordance with City policies and procedures.
• Assists with monitoring departmental budgets, expenditures, and purchasing activities; maintains accurate financial records and supporting documentation.
• Orders and maintains office supplies, promotional materials, apparel, outreach items, and other departmental inventory.
• Coordinates travel arrangements, registrations, accommodations, and related documentation for staff and department representatives.
• Provides administrative support, including calendar management, scheduling, meeting coordination, recordkeeping, and document preparation.
• Responds to and routes citizen inquiries, concerns, and complaints to appropriate staff or departments while providing excellent customer service.
• Assists with departmental marketing, outreach, and communication efforts by creating, coordinating, and distributing printed and digital materials, including brochures, newsletters, flyers, certificates, programs, templates, and other promotional and informational content.
• Assists with updating and maintaining website content to ensure information remains accurate and current.
• Supports the management of customer service request systems and related correspondence.
• Proofreads publications, correspondence, marketing materials, and other communications for accuracy, consistency, and quality.
• Coordinates logistical support for meetings, community and employee events, programs, and public engagement activities, including facility reservations, catering, rentals, event materials, and vendor communication.
• Provides on‑site event support, including setup, coordination, troubleshooting, and teardown activities as needed.
• Provides administrative and logistical support for City Council events and related activities as assigned.
• Represents the City at community meetings, outreach events, and other public functions as needed.
• Coordinates mailing, distribution, and inventory of outreach and promotional materials.
• Maintains knowledge of applicable public safety practices, security procedures, and departmental policies related to the protection of people, information, and property.
• Provides front desk coverage and customer service support as needed.
• Performs other related duties and special projects as assigned.

Knowledge of:

• Modern office practices, procedures, and administrative support functions.
• Customer service principles and techniques.
• Basic budgeting, purchasing, invoice processing, and financial record‑keeping practices.
• Event planning and coordination principles.
• Business English, spelling, grammar, punctuation, and proofreading practices.
• Principles of effective written and verbal communication.
• Records management and filing systems.
• Microsoft Office Suite and standard office equipment.
• Applicable City policies, procedures, and safety practices.

Ability to:

• Coordinate multiple projects, events, and assignments while meeting deadlines.
• Communicate effectively and professionally with residents, staff, elected officials, volunteers, vendors, and community partners.
• Provide exceptional customer service and respond to inquiries with courtesy and professionalism.
• Organize and manage event logistics, schedules, materials, vendors, volunteers, and related activities to ensure successful event execution.
• Prepare, proofread, and distribute a variety of communications and promotional materials.
• Maintain…