Training and Communications Specialist

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Business Unit: Administration
Classification: Non Exempt

Reports to: Senior Vice President
- Training, Communications & Marketing

PB&T Bank has been fulfilling financial needs and exceeding our customers' expectations since 1889. We are a full-service bank providing products and services for individuals and small businesses, specializing in commercial and construction lending. Over the years, PB&T Bank has endured and become a stronger, more secure bank, while remaining independently owned and operated, allowing for a more personal banking experience.

Our customers have come to know they can trust and count on PB&T Bank for excellent customer service and equally excellent products.

We stand by our Signature Banking culture, which is the highest level of customer service each customer receives from an employee of PB&T Bank. Building relationships with internal and external customers based on confidence and trust that PB&T Bank is conducting banking business by taking ownership of customer needs and providing follow-up after resolution. We put customers at ease knowing we have completed transactions to the best of our ability.

PB&T Bank employees take pride and responsibility by placing their signature on all accomplished work.

This position supports the Senior Vice President, Training, Communications & Marketing in developing and coordinating the Bank’s employee training and internal communication functions. The Training and Communications Specialist helps organize, create and deliver training and communication resources that support employees, Bank operations, regulatory requirements and organizational initiatives.

The position works with departments and subject matter experts, under the direction of the Senior Manager, to coordinate training activities, maintain learning resources, prepare internal communications and help ensure employees receive timely, accurate and practical information necessary to perform their responsibilities.

• Support the Senior Manager in developing and maintaining the Bank’s training and internal communication programs.
• Coordinate employee training related to banking systems, operational procedures, products and services, regulatory requirements and organizational initiatives.
• Assist with the development of training materials, presentations, job aids, reference guides and other employee learning resources.
• Coordinate training schedules, locations, virtual meetings, attendance and follow-up.
• Assist internal subject matter experts with preparing and delivering employee training.
• Facilitate training sessions as assigned.
• Administer day-to-day functions of the Bank’s learning management system, including course assignments, completion tracking, reporting and employee assistance.
• Maintain training records and documentation necessary for management, compliance, audit and regulatory purposes.
• Support the training portions of new employee onboarding and assist with ongoing role-specific training needs.
• Draft, organize and distribute internal employee communications under the direction of the Senior Manager.
• Assist departments with preparing clear employee communications regarding procedures, systems, products, operational updates and other Bank information.
• Maintain internal communication resources, schedules, distribution lists, templates and archives.
• Coordinate training and communication activities associated with system implementations, conversions, operational changes, acquisitions and other Bank-wide initiatives.
• Work with Compliance,…