Member Services Representative

Who We Are:
At Planet Fitness our mission has always been to enhance people's lives by providing a high-quality fitness experience in a welcoming judgement free environment. We are proud to be a franchisor and operator of one of the largest and fastest-growing fitness centers worldwide with over 2,000 locations!

Who You Are:
All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone!

Characteristics that will make you a perfect match for our Member Services Representative position:
You:

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests and fellow PF Team Members.
• Pride yourself on your work while being punctual, reliable and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect for everyone around you.
• Exhibit strong communications skills and have the ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Are a quick study with the ability to apply what you have learned during online and hands on training.

Job Summary
The Member Services Representative will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" experience.

Daily Duties and Responsibilities include:

• Greet members, prospective members and guests as they enter and exit, assisting with questions and concerns.
• Perform member related functions such as sign ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Perform prospective member calls and tours of the facility; assessing their membership needs.
• Proficient knowledge of retail products and performance of retail transactions with accuracy.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Daily and consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities.
• Ensuring Locker Rooms are clean and sanitized, stocked and clutter free by following the routine daily schedule.
• Promptly address maintenance and facility concerns such as broken/missing equipment, leaky faucets, etc.
• Frequently perform walk throughs of all club areas; addressing supply needs, cleanliness concerns and safety/policy issues.

About Your Qualifications/Requirements:

• 6-12 months experience in a customer service environment is preferred.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• Basic computer and Point of Sale proficiency.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Bilingual preferred but not required (English/Spanish)

Physical Demands of the Member Services Representative:

• Continual standing and walking during shift.
• Continual in person communication or on the phone during shift.
• Occasional climbing, balancing, bending, twisting and kneeling during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

More Reasons to Join Our Team:

• Awesome and fun work environment!
• Free Black Card membership while employed + a free Black Card membership for one family member living within the same household.
• Employee discounts on Planet Fitness branded merchandise.
• Advancement Opportunities.
• Flexible Schedules.

Health and Safety Requirements: Our members and our team members are our top priority! Planet Fitness follows super-strict safety and cleaning protocols and every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions and/or at-risk behaviors to leadership and conducting work in a safe manner.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.