Customer Support Golf Representative

Company Overview

Auxillium is the most unique call center in the US, designed to support smaller call center projects both in-house and remotely. We help start‑ups, smaller companies, and those outsourcing for the first time build an enhanced customer experience. Auxillium offers B2B and B2C call center support across industries such as sports, gaming, healthcare, dispatch, workers’ comp, medical research, and financial services.

We believe in providing exceptional service to our clients and their customers, via excellence in quality, accuracy in data entry, and continued process improvement. We are passionate about helping employees learn, grow, and achieve a desirable career path. We are seeking dedicated, reliable individuals who exhibit our core values and are passionate about providing quality and excellence in the work they complete.

Our client, a sports technology firm dedicated to customer satisfaction and enjoyment, is seeking an enthusiastic team player to enhance their exceptional customer service and technical support team. In the role of Consumer Support Representative, you will assist customers, oversee case management and resolutions, monitor orders, suggest additional products when suitable, and uphold a high standard of customer service.

• Handles a high volume of incoming calls from golf accounts and consumers.
• Responds to product‑related questions and sets up return authorizations for warranty and non‑warranty issues.
• Builds and fosters relationships with accounts and consumers, exceeding customer expectations on every call.
• Handles an average of 100 incoming account/consumer calls per day.
• Explains the features and benefits of the client’s past and current product lines.
• Troubleshoots and resolves issues with product installation, general troubleshooting, and application assistance over the phone or by email.
• Stays abreast of industry current events and trends.
• Utilizes efficiencies in multi‑tasking to operate simultaneously in Zendesk, Salesforce, Outlook, and intranet‑based tools.
• Ready and willing to take on special projects and training as assigned, completing those projects with thoroughness and accuracy.
• Extensive use of office equipment, including computer, calculator, copier, fax, and other business‑related machines and software.

• Minimum of two years of golf experience.
• Customer service experience and knowledge of the golf industry or game (preferred).
• Knowledge of technical support, application support, or gaming.
• Technical proficiency with computers/mobile devices, software, and iOS.
• Excellent critical thinking, problem‑solving, and strategic thinking abilities.
• Working knowledge of mobile applications and/or gaming and support devices.
• Great attention to detail and a high degree of accuracy.
• Effective, professional, clear, and courteous communication with customers.
• General knowledge of golf terminology or familiarity with the sport.
• Ability to work in a fluid and ever‑changing situation.
• Willingness to adapt to Auxillium’s highly positive culture as a supportive team member.

• Pueblo, Colorado
• La Junta, Colorado

• 90‑day Probationary Period
• Full‑Time/Regular
• On‑Site

Multiple schedules available, to be discussed at interview.

$15.16 per hour