Service Co-ordinator

Sheridan Lifts are looking for an experienced individual with the skill set to support and develop the day-to-day process within our Service department. The individual must be efficient, organised and motivated to form part of an established team.

Manchester Head Office

Service

Competitive

Sheridan Lifts are a leading lift services provider in the UK, offering top-tier lift installation, maintenance and repair services. With a commitment to delivering exceptional customer experiences, we pride ourselves on operational excellence and consistent client satisfaction. We are seeking a highly organised and driven Service Co‑ordinator to help oversee the day‑to‑day service delivery within the relevant Service Delivery Branch. The successful candidate will be responsible for booking in Engineer service visits, allocating call‑outs and entrapments, efficient use of the company CRM system, handling client queries via telephone and email in addition to Engineer queries.

Knowledge of the lift industry and/or experience of operating in a fast‑paced service delivery environment would be advantageous.

• Service visits:
  Ensuring that the relevant Engineers are on track to complete their monthly allocation of service visits. Formulate plans where necessary to catch up on any/all overdue service visits.
• Call outs/Entrapments:
  Allocate call‑outs and entrapments efficiently and effectively, to ensure the best solution is delivered to the client, adhering to relevant KPIs/SLAs.
• Client Communication:
  Handle client telephone calls and emails as required and/or escalations as necessary.
• CRM System:
  Use the CRM system to generate reports to update management on the status of the aforementioned duties.
• Industry
  
  Experience:
  
  Understanding of the UK lift industry or a similar service provision environment.
• Organisational
  
  Skills:
  
  To ensure that service performance level requirements are adhered to. The ability to adapt to a changing operational environment is essential.
• Communication:
  Exceptional communication and interpersonal skills to manage client relationships and Engineers.

• Industry
  
  Experience:
  
  Understanding of the UK lift industry or a similar service provision environment.
• Organisational
  
  Skills:
  
  Requires exceptional organisational skills to ensure that service performance level requirements are adhered to. The ability to adapt to a changing operational environment is essential.
• IT Proficiency:
  Proficient in use of CRM systems and other IT tools essential for service management operations.