Patient Access Representative (Front-Desk) – Pediatric Urgent Care

Patient Access Representative (Front Desk) – Pediatric Urgent Care

We are seeking a front desk professional to join our team at our Timnath Urgent Care location. This is a part time position offering competitive pay, a part‑time benefits package, and a meaningful role in a collaborative healthcare environment.

You will be the welcoming face of our Urgent Care – creating a positive first impression for patients and families while ensuring efficient clinic operations. We are in search of a dedicated, dependable front desk professional with proven customer service skills and a stable job history.

• 23‑24 hour per week position.
• Thursday and Friday 3 p.m.–5 p.m.;
  Saturday and Sunday 9:45 a.m.–4:15 p.m.
• Hours will include occasional holiday work.
• Paid Vacation and Sick time
• 401(k) retirement plan (after one year of employment & 1,000 hours worked)
• Starting Wage Range: $16.50 – $17.25 base pay
• Stipend offered for weeknight hours worked after 5 p.m., all weekend hours and holiday hours

A background check will be conducted.

• Warmly greeting and checking in patients
• Answer phones, distribute messages and assist with inquiries
• Collect and post co‑pays, co‑insurances and deductibles
• Enter patient demographics and insurance information accurately
• Collaborate with other team members to address issues, share recognition, and support smooth operations

• Strong computer proficiency and attention to detail
• Demonstrated ability to provide courtesy, respect, and accountability to our patients and your team
• Commitment to maintaining confidentiality and patient privacy
• Ability to clearly communicate with others
• Ability to perform multiple tasks efficiently in a fast‑paced environment

• Prior medical office or healthcare front desk experience
• Strong examples of delivering exceptional customer service

If you understand great customer service and enjoy working around children and their families, we would love to hear from you!