Substitute, Level 2

Career Opportunities with Pueblo City-County Library District

A great place to work.

Careers At Pueblo City-County Library District

Share with friends or Subscribe!

Current job opportunities are posted here as they become available.

Subscribe to our RSS feeds to receive instant updates as new positions become available.

The Pueblo City-County Library District has openings in our Substitute Staffing Pool!

This is a very flexible position, which allows you to work on-call / as-needed as a Substitute 2 at any of the Library District's branches including Rawlings, Barkman, Lamb, Pueblo West, Lucero, Giodone, Greenhorn Valley and the Library @ the Y.

The purpose of the Substitute, Level 2 is to provide temporary coverage for departments that are experiencing staff shortages due to vacations, leaves, or other unforeseen circumstances. This position will perform all duties outlined in this job description with minimal supervision, and is able to assist customers with general questions. The Substitute 2 can be assigned to cover any public service location and is required to accept at least one shift within a 30-day period.

The Substitute, Level 2 reports to the Substitute Manager and works collaboratively with department team members. This position helps library patrons navigate library resources and ensures the library collection is well-organized and easily accessible by sorting and arranging books and materials. The Substitute, Level 2 makes a tangible impact by working directly with customers and representing the library as a friendly and knowledgeable resource.

The Substitute, Level 2 works directly with customers representing the library as a friendly and knowledgeable resource. This position may work with co-workers from across the organization. The position provides excellent customer service demonstrating the ability to communicate effectively with people regardless of age, race, sexual orientation, ability level or background. The Customer Service Representative II fosters an inclusive environment for all customers by adhering to the library’s policies of supporting free and open access to information and ideas as stated in CRS 24-90-122, the “Library Bill of Rights” and its interpretations, and the “Freedom to Read”, “Freedom to View,” and “Intellectual Freedom” statements of the American Library Association.

• Engages in facilitated customer service to provide assistance at the point of need; roves to greet customers, offers assistance with locating materials, provides reference information and advises readers.
• Proactively provides information to customers to promote circulation and program attendance.
• Creates positive experience for customers by quickly and accurately processing materials and returning them to their designated locations in accordance with the library’s cataloging system.
• Helps resolve customer issues while adhering to library policies and procedures.
• Demonstrates excellent communication skills including active listening skills and the ability to resolve basic customer issues. De-escalates tense situations by using methods to influence customer behavior.
• Instructs customers on use of library’s computers, digital devices and e-resources including databases. Stays current on use of new technologies and library resources.
• May work directly to serve customers who are experiencing mental health challenges, addiction, human welfare and exclusions issues, including troubled youth.
• Assists library patrons with the use of self-service check-out stations.
• Demonstrates interest in the condition of the collection by sorting and shelving library materials in their proper location.
• May identify and remove books and other materials in poor condition and brings them to the attention of the manager.
• Utilizes merchandising techniques to maintain library shelves that are neat, orderly and inviting to customers.
• Promotes materials by front facing books, shifts shelves to keep them neat, reads shelves to ensure that materials are in the proper location. May be asked to track statistics and create reports as needed.
• May process materials lists, regularly remove materials from…