Student Financial Aid Counselor

Responsibilities

• Advise students and families on financial aid aspects including eligibility, application procedures, available programs, financial management strategies; handle application review, use PAWS, update Banner data, troubleshoot conflicts, comply with federal laws.
• Process financial aid applications and corrections: review documents, calculate financial need, determine aid to award, generate award changes.
• Process loan adjustments, perform ISIR verification, collaborate on special circumstance appeals.
• Recruit, hire, and supervise student financial services employees; provide training materials, opportunities for growth, approve timesheets per payroll deadlines.
• Promote CSU Pueblo in Colorado schools, conduct visits, presentations, fairs throughout Pueblo and southern Colorado region.
• Increase student awareness of Student Financial Services policies, financial aid application process, Satisfactory Academic Progress, and related academic and enrollment policies.
• Deliver on‑campus presentations and coordinate money management and financial literacy awareness efforts.
• Update and maintain Financial Aid website, ensure current information, accurate links, coordinate updates with page owners.

• Bachelor's Degree conferred by position start.
• Willing and able to work normal hours of operation and additional hours as business necessitates; hours may include some evening and/or weekend hours.
• Experience working with Microsoft Office products.
• Experience engaging in tactful and efficient customer service.

• Knowledge of financial aid, debt management.
• Knowledge on how to appropriately handle and maintain confidentiality of highly sensitive student and family financial information.
• Skills to identify problems including research for solutions and/or answers.
• Experience creating and delivering presentations; experience working in higher education and/or financial aid.
• Experience working with a workforce reflective of CSU Pueblo's student population.
• Experience in credit counseling.

• Standard background check and fingerprint‑based criminal history record check required as per HB18‑1339 for individuals with access to federal tax information.
• Employment‑Based Immigration Sponsorship is not available for this position.

$42,000 to $45,000

• Medical and prescription insurance
• Dental insurance
• Vision insurance
• Flexible benefit plan
• Basic term life insurance
• Voluntary term life and AD&D Insurance
• Long‑term disability insurance
• Employee assistance program
• Travel accident insurance
• Voluntary critical illness and accident insurance
• Annual and sick leave
• Retirement plans
• Employee and dependent tuition discounts
• State employee discounts via Benefit Hub

Colorado State University Pueblo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. The University complies with all other relevant federal, state, and local laws regarding employment practices. The University reserves the right to check additional references. All employees are required to complete training on civil rights compliance and Title IX policies.

Employees with disabilities requesting reasonable accommodation should contact the Office of Civil Rights Compliance & Title IX.