Program and Outreach Specialist - Part Time

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Do you enjoy planning educational and creative programs, building community partnerships, and providing excellent customer service? The don't miss this opportunity to join Pueblo City-County Library District as Program and Outreach Specialist!

PCCLD is seeking a part-time, 20 hours per week, Program and Outreach Specialist! This position provides outreach to the community, plans and conducts library programs and will visit outside agencies or various library locations to build library services. This position will assist customers in borrowing and renewing library materials and by helping locate and research materials and information using library resources.

Impact library visits and use of library resources by helping customers find and use library materials and resources.

The Program and Outreach Specialist encourages program attendance and provides outreach by initiating engaging library-sponsored educational and creative programs and events and positively impact library visits and use of library resources by helping customers find and use library materials and resources.

The Program and Outreach Specialist reports to the Library Branch Manager and works as a team member in providing programs and services. Works to promote a positive work environment by maintaining respectful and courteous interactions at all times. Builds relationships within the community to expand library services. Provides excellent customer service demonstrating the ability to communicate effectively with people regardless of age, race, sexual orientation, ability level or background.

• Plans and carries out public educational, cultural, and creative programs and events for adults, teens, and children within PCCLD mission, goals, and methods. Coordinates programs with experts and may participate in programs as a storyteller, actor, instructor, facilitator or presenter.
• Engages in hospitality to provide customer assistance at the point of need; roves to greet customers, offers assistance with locating materials, and provides reader’s advisory services. Proactively provides information to customers to promote circulation and program attendance.
• Reaches out to individuals and organizations in the community and builds partnerships relative to library programming.
• Instructs customers on use of library’s computers and digital resources. Stays current on use of new library resources.
• Explains library regulations and procedures and resolves basic customer issues.
• Compiles program and event statistics, prepares reports, maintains program data and performs other administrative duties.
• May act as the Person-in-Charge (PIC) in the branch in the absence of the manager or assistant manager to respond to any escalated customer service, emergency, or security issues.
• Assists in the training of new employees and volunteers; may oversee work for volunteers and special projects as assigned by manager.
• Assists in the collection development process by evaluating, suggesting and weeding materials.
• Supports team efforts to maintain a safe and secure environment for customers and staff by maintaining awareness of surroundings and working in accordance with safety policies and procedures.
• Participates in regularly scheduled department meetings. Attends All Staff Development Days and other training sessions to acquire new skills and to stay current on all…