Resident Engineer

Who We Are

Hewlett Packard Enterprise is the global edge‑to‑cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next.

We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Reporting to the Service Delivery Manager of Advanced Services, this highly technical role provides post‑sales support of Juniper Network Products. The Resident Engineer will work daily with the customer either remotely or at the customer location and is expected to have expertise on Juniper products deployed or to be deployed within the customer’s service provider network and provide technical and operational support on network issues, ongoing certification and testing efforts.

Although location in the Dallas, Texas area is preferred, a remote status with occasional travel will be considered for the right candidate.

• Understand the customer’s organizational structure and become familiar with the customer’s network implementation and support processes and procedures to help in designing a network that is available and sustainable.
• Hold network information gathering workshops with the customer to understand the customer’s existing network design and technical requirements of new network designs.
• Carry out testing of new tools, features, and functionality as required by the customer in a laboratory environment and help develop plans to implement and verify that they are operating correctly in the live network.
• Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre‑production test network and then live network as implementation plans dictate.
• Hold technology workshops with the customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried.
• Support design and planning of Juniper MX, QFX, EX series and associated solutions within the customer’s commercial network.
• Support ongoing efforts in defining best practice policies for Juniper product applications used by customer.
• Peer with other employees performing similar Resident Engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network.
• Develop secondary skills in other products in the Juniper product portfolio.

• Bachelor’s degree in engineering or computer science or equivalent experience.
• 5 years’ experience providing implementation and technical support of networking products in LAN, WAN, or Internet services environments with either a technology vendor or a service provider environment.
• JUNOS CLI experience across MX, QFX, EX series.
• IP/Routing experience (OSPF, ISIS, BGP, MPLS‑TE, RSVP, LDP, IPv6, Routing Policy).
  • Routing protocol operation, migration, and scaling mechanisms.
  • Routing policies at BGP peering points.
  • VPNs and the associated tunneling technologies (MPLS, EVPN, L3
    
    VPN, VPLS).
  • Ethernet switching and 802.1Q, QoS.
  • Software Defined Networking (SDN).

• Strong interpersonal skills.
• Demonstrated ability to break‑down work activity to achieve project goals.
• Demonstrated ability to communicate project status and identify risk.
• Ability to work independently and to function in a team environment.
• Strong customer interface and presentation skills.
• Demonstrated ability to manage multiple projects and work calmly under pressure.
• Programming and scripting experience preferred (Python, Ruby, shell, awk, Slax, etc…).
• Familiar with operation of management tools and network analyzers.
• Trend analysis to help deliver more efficient solutions to…