Service Advisor

Join Spradley Auto in Pueblo, CO, as a Full Time Service Advisor and take your career to new heights. This exciting role offers the chance to work onsite in a collaborative environment focused on delivering exceptional customer service. You will be at the forefront of our operations, assisting customers with their automotive needs while solving problems and ensuring satisfaction. With a commission-based pay structure, your earning potential reflects your performance and dedication to excellence.

Here, your expertise will be valued, and you'll have the opportunity to make a genuine impact while fostering customer loyalty. You will receive great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, and Competitive Salary. Take the next step in your career with a company that values integrity, safety, and a customer-centric approach. Don't miss out on this opportunity to thrive in a high-performance culture.

Family Owned and Operated Auto Dealership in Pueblo, CO. We have been in business for 50+ years now!

As a Full Time Service Advisor at Spradley Auto, your typical day will revolve around providing top-notch customer service and ensuring a seamless experience for our clients. You will start by preparing for customer appointments, reviewing service schedules and vehicle histories. Upon customer arrival, you'll greet them warmly, listen attentively to their concerns, and document vehicle issues accurately.

Acting as the primary liaison between customers and service technicians, you'll communicate recommended services and repair needs in straightforward language, providing transparent cost estimates and securing customer approvals. Throughout the day, you'll monitor repair progress, keep customers updated on timelines, and ensure that all work is completed as promised. In addition to interacting with customers, you'll manage repair orders, process payments, coordinate parts availability, and resolve inquiries.

Your day will wrap up with follow-ups and closing out repair orders, all while preparing for the next day's appointments.

To excel as a Full Time Service Advisor at Spradley Auto, you will need a dynamic blend of skills and knowledge. A basic understanding of automotive systems and common vehicle repairs is essential, along with familiarity with service department operations and repair order processes. Your ability to comprehend maintenance schedules and manufacturer recommendations will significantly enhance your effectiveness. Strong communication and active listening skills are critical, allowing you to explain technical information in a customer-friendly manner.

Equally important are your exceptional customer service and problem-solving abilities, which will enable you to navigate customer inquiries and concerns adeptly. Organizational and time-management skills are necessary to thrive in our fast-paced environment, while sales and negotiation skills will empower you to recommend needed services ethically. Attention to detail is vital for accurate documentation and billing, and the ability to collaborate with technicians and team members will foster a cohesive work environment.

Knowledge and skills required for the position are:

• Strong working knowledge of automotive systems, diagnostics, and repair procedures

• In-depth understanding of dealership service operations and workflow

• Knowledge of manufacturer maintenance schedules, warranty policies, and recall processes

• Familiarity with dealership management systems (DMS) and digital inspection tools

• Understanding of parts availability, labor times, and service pricing structures

• Awareness of CSI metrics, customer retention strategies, and dealership KPIs

• Advanced customer communication and relationship-building skills

• Ability to clearly explain complex technical information and repair recommendations

• Strong sales and consultative selling skills with an ethical, customer-focused approach

• Excellent time management and multitasking abilities in a high-volume environment

• Problem-solving and conflict-resolution skills

• Attention to detail for accurate repair orders, billing, and warranty documentation

• Leadership and mentoring skills to support junior advisors and promote team success

• Ability to collaborate effectively with technicians, parts, and management