Cage Cashier

Job Details

Cage Cashier is responsible for executing financial transactions with accuracy and efficiency while ensuring compliance with all gaming regulations and internal controls. This role delivers exceptional guest service, manages cash balances, and safeguards financial assets. By collaborating with other departments and maintaining professionalism, the Cage Cashier plays a critical role in ensuring seamless casino operations and an outstanding guest experience.

Job Location:

TOWAOC, CO 81334

Position Type:
Full-Time/Part-Time

Job Shift: Graveyard

• Transaction Processing:
  Conduct accurate and efficient guest and internal monetary transactions, ensuring strict compliance with internal controls and gaming regulations.
• Guest Service:
  Provide exceptional service by promptly addressing inquiries, resolving concerns, and creating positive guest interactions.
• Cash Management:
  Maintain balanced cash drawers by verifying funds, reconciling discrepancies, and ensuring proper documentation.
• Security & Compliance:
  Adhere to all gaming regulations, internal controls, and security protocols to safeguard financial assets and sensitive information.
• Department
  
  Collaboration:
  
  Coordinate with other departments to ensure smooth financial transactions and seamless casino operations.
• Equipment Operation:
  Utilize and maintain cash-handling equipment efficiently, reporting any malfunctions to prevent service interruptions.
• Professionalism & Development:
  Maintain a professional appearance, stay updated on policies and promotions, and participate in ongoing training to enhance job performance.

• Create memorable guest experiences by providing outstanding service that leaves a lasting positive impression on all of UMCH's visitors.
• Always engage by interacting warmly and professionally with all guests, making them feel welcome and valued.
• Address guest inquiries and concerns promptly and courteously, ensuring guest satisfaction.

• Maintain up-to-date knowledge of all game rules, procedures, and promotions relevant to your area (slots, table games, sports book, and/or bingo).
• Ensure fair and accurate gameplay by adhering to established protocols, procedures, SOPs, and regulations.
• Stay informed about new games and features to effectively assist and entertain guests.

• Uphold the highest standards of honesty and integrity in all professional activities.
• Adhere strictly to all company policies, procedures, and gaming regulations, including tribal, state, and federal laws.
• Report any irregularities or violations to the appropriate authorities promptly.

• Handle all transactions accurately, including cash handling, chip exchanges, ticket payouts, and record-keeping.
• Monitor games and equipment diligently to ensure proper operation and identify any issues.
• Maintain accurate documentation as required for audits and compliance.

• Work collaboratively with team members to ensure seamless gaming operations and exceptional guest experiences.
• Communicate effectively with colleagues and supervisors, sharing important information promptly.
• Support other departments when needed, fostering a cooperative work environment.

• Be vigilant in ensuring the safety and security of guests, team members, and casino assets.
• Recognize and report any suspicious activities or security concerns immediately.
• Follow all safety protocols and emergency procedures to maintain a secure environment.

• Maintain dependable attendance and punctuality.
• Be willing to work extended hours, irregular schedules, weekends, and holidays as needed to meet business demands.
• Perform other duties and projects as assigned.

• Seek opportunities for personal and professional growth within your field and scope.
• Attend and actively participate in all company-assigned trainings.

• Communicate clearly and professionally in both written and verbal forms.
• Ensure all communications and guest interactions are consistent with the casino's customer service focus.

Gaming Operations team members work in a dynamic, fast-paced casino environment that operates 24/7. The role involves standing or walking for extended periods on the gaming floor, which is filled with bright lights, sounds, and constant guest activity. Team members interact…