Cambr - Head of Operations

Head of Operations

It starts with our culture ... Common sense has never been common. If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say what they do. Everything would be fair, without all the small talk. And banks would only sell you what you need. When a banker looked at a client, they wouldn’t just see a number, they’d see a dad or a mom or a graduate or a business owner.

Our Bankers understand the complexities of people’s lives and offer simple solutions. That’s the basics of Relationships. Fairness. Simplicity®. When you choose our Company, you have an opportunity to make an impact beyond the walls of our buildings. We have a long‑standing commitment to Equity, Diversity and Inclusion. Through our banking relationships, investing, grants, and volunteerism, NBH Bank promotes the growth, revitalization and sustainability of the communities we serve.

We believe that these are important elements in building and sustaining a successful organization and a positive, results‑driven culture. We strive for all of our associates to feel welcome and empowered at work.

As the Head of Operations, you will lead Cam ’s Operations team, owning the execution of daily and month‑end processes across Cam ’s bank and fintech client portfolio. You will own new client implementations, maintain high‑trust relationships with clients and partner banks while serving as the senior escalation point for counter party issues and exceptions, and manage supply and demand across Cam ’s deposit marketplace in partnership with Corporate Treasury and ALCO.

You will also own Cam ’s relationship with BSA/AML and ERM, design and maintain operational frameworks, policies, and documentation standards, manage vendor and contract governance, run Cam ’s operating cadence across Sales, Compliance, and Engineering, and report operations performance to Cam  and NBH leadership.

As the Head of Operations, you will have an opportunity to act as a strategic partner to Cam  and NBH leadership and to grow into product management or full relationship management of Cam ’s bank and fintech partner portfolio. This role is ideal for a hands‑on operator who thrives in fintech infrastructure, understands the nuances of bank‑fintech partnerships, and can run and scale a disciplined operations function in a highly regulated environment.

Bachelor’s degree.

• 7+ years of progressive operations experience in financial services, fintech, or banking, including at least 3 years in a senior or leadership capacity.
• Demonstrated experience managing bank or fintech partner relationships across commercial, operational, and compliance dimensions.
• Experience developing and maintaining operational processes, policies, and frameworks in a regulated environment.
• Direct experience working with Legal, Risk, and Compliance functions, including BSA/AML and enterprise risk management processes.
• People management experience, including direct supervision of analyst‑level staff.
• Strong written and verbal communication skills.
• Driving may be required with this position. Applicants must have a valid driver’s license (may not be learner’s, restricted or “to and from work” license) and driving history that meets the Bank’s driver standards. This information will be verified in a Motor Vehicle Report.

• Direct experience in banking, embedded finance, or deposit programs.
• Familiarity with GRC platforms, risk questionnaire frameworks, and corporate treasury / ALCO processes.
• Experience supporting a regulated business in a high‑growth or evolving environment.
• Strong organizational skills with the ability to manage multiple concurrent priorities and stakeholders.
• Detail‑oriented with strong problem‑solving and judgment skills.
• Collaborative working style and effectiveness across cross‑functional teams.

We are a culture that believes that people are our greatest asset and are at the heart of everything we do. We take pride in bringing clarity and simplicity to our associates (employees) and clients. Our decisions are made efficiently, fairly, and locally. Our success is directly…