Loan Servicing Specialist

High Plains Bank is hiring! Serving Eastern and Northern Colorado, High Plains Bank is an authentic, community-driven bank. We are compassionate problem-solvers and craft bankers, committed to understanding the unique needs of each customer and tailoring solutions to optimize their financial well being. We empower each other as leaders and embrace a growth mindset, fostering a supportive environment where everyone feels valued, has the opportunity to thrive and the ability to get things done.

We are looking for an analytical, team-oriented problem solver to join our Loan Operations team as a Loan Servicing Specialist.

Your mission is to act as an anchor for our lending operations by ensuring data integrity, regulatory compliance, and exceptional service for our internal partners. Working alongside a collaborative team, you will dive into a variety of tasks that keep our core banking systems precise and our collateral protected. You are not here to just run through a repetitive checklist; but to understand the deeper "why" behind our processes and directly contribute to the bank's success by resolving internal customer inquiries with precision.

You are an adaptable, critical thinker who thrives in a dynamic environment where you need to shift gears and re-prioritize on the fly. Rather than fearing mistakes, you view challenges as opportunities to learn, ask questions, and refine your approach. You possess a strong team-first mindset and love working in a positive, friendly atmosphere where everyone is encouraged to speak their minds openly, focus on finding the right answers, and support one another.

Furthermore, you value accuracy over pure speed, understanding that thoroughness is what truly protects our institution.

On any given day, your schedule will be diverse, engaging, and rarely repetitive. You will review loan data, execute daily maintenance, and process paid-off loans while interacting closely with external banks. You will also manage critical collateral documents, ensuring everything from vehicle titles to deeds of trust are flawlessly handled throughout the lifecycle of a loan. Finally, you will serve as a foundational support system for our internal personnel, monitoring our ticketing and chat systems to compassionately deliver solutions to inquiries.

Proven experience working in a professional office environment.

Prior experience in customer service roles, with a track record of handling email correspondence and professional communication effectively.

A stable employment history that demonstrates commitment and longevity.

High school diploma or GED equivalent.

Strong analytical thinking skills and the ability to evaluate complex processes rather than relying solely on a checklist.

Exceptional organizational skills with the ability to juggle multiple shifting priorities and proactively ask for guidance when managing workloads.

A collaborative communication style that thrives within a team-oriented environment.

Prior professional experience within the banking or financial services industry.

Familiarity with banking systems, specifically the Jack Henry Xperience core banking platform and the Accu Account digital file storage system.

Execute daily loan system maintenance, payment processing, escrow analysis, and next-day quality control to ensure data integrity and regulatory compliance.

Continually monitor and ensure the perfection of security interests throughout the life of the loan, managing UCC filings, vehicle titles, and deeds of trust up through the final release of collateral upon satisfaction.

Manage force-placement procedures for insurance and tax coverage on lapsed collateral in strict compliance with RESPA and the Flood Disaster Protection Act, ensuring timely cancellations and refunds to mitigate risk.

Provide seamless, timely resolution to all borrower and internal bank personnel inquiries, maintaining strict adherence to established response-time SLAs and federal privacy regulations, and ensuring technically accurate data for all resolutions.

Collaborate actively with Loan Operations teammates to handle overlapping tasks and foster a positive, supportive team culture.

Partner with external banking institutions to facilitate data sharing and transaction accuracy.

Engage in ongoing training and growth opportunities to expand technical capabilities and support long-term development..

The opportunity to work for a community driven, employee owned business

Highly competitive PTO, retirement and health care

Opportunities for growth, development and learning

Tuition Reimbursement

$20.00 - $27.00 per hour based on experience and qualifications - other factors may be considered

Prolonged periods of working on a…