Banking Deposit Operations Specialist - Onsite, Pueblo

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PB&T Bank has been fulfilling financial needs and exceeding our customers' expectations since 1889. We are a full-service bank, providing products and services for individuals and small businesses, specializing in commercial and construction lending. Over the years, PB&T Bank has remained independently owned and operated, allowing for a personal banking experience. Our customers know they can count on PB&T Bank for excellent products and exceptional customer service.

Our Signature Banking culture is the highest level of customer service each customer receives from us. Signature Banking means we take ownership to resolve the needs of internal and external customers and ensure follow-up, which in turn builds relationships. We put customers at ease knowing we have completed transactions by exceeding their expectations. PB&T Bank employees take pride and responsibility by placing their signature on all accomplished work.

We are seeking employees that care about customers and are interested in continuous improvement and have a growth mindset, and who enjoy the idea of being a representative of the bank in your community.

This position is responsible for providing excellent customer service to internal and external customers being able to perform the following duties:

• Comply with requirements of Signature Banking
• Accurate data entry of maintenance performed on all deposit accounts on the system
• Provide phone support to internal and external customers by answering questions and resolving problems
• Provide support to the online banking, online bill pay, telephone banking, mobile phone banking and related systems
• Process customer’s requests according to established policies and procedures
• Provide timely feedback to your supervisor regarding service and/or product failures or customer concerns
• Process Bankcard disputes, fraud monitoring and risk mitigation
• Process exception items for all deposit accounts and return deposited items in a timely manner
• Process adjustment from the Federal Reserve Bank
• Process reclamations received from the US Treasury
• Process teller and customer transactions from all sources, prepare cash letter to be sent to their final destinations. Initiate and monitor end-of-day processing for the entire Bank
• Retrieve and transmit daily work to and from appropriate end points
• Process customer’s requests for wire transfer of funds
• Reconcile official checks and process verification of deposits
• Review of data entry work from the day before
• Review of data entry, legal documents and associated items to ensure all compliance requirements are met
• Ability to perform all duties and responsibilities in a timely and effective manner in accordance with policies, guidelines to achieve the overall objectives of the position
• Regular predictable absences
• Perform other duties and responsibilities as assigned

• Telephone etiquette
• Principles of banking
• Knowledge of deposit compliance regulations

• Ability to communicate effectively, both orally and in writing with co-workers, and customers and vendors
• Strong interpersonal skills with employees, customers and venders
• Data input and 10-key skills.

• Ability to build strong working relationships, internal and external to the organization.
• Ability to be a flexible team player and work successfully in a changing environment
• Reasoning, calculating.

• Successful completion of High School Diploma or G.E.D. Certificate.

• Preferred one year of customer service experience or related training.

• Personal computer
• Telephone, telephone headset, fax machine, scanner and copier
• Calculator and 10-key

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit or stand for long periods of time and repetitive arm/hand movements while operating a computer or equipment. This position is fast paced with frequent interruptions. The employee is occasionally required to reach with hands and arms; stoop, kneel, or crouch. Proper lifting techniques are required to lift, pull, push and/or move objects weighing up to 50 pounds.

Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the…