Director, Head of Risk & Compliance, Consumer Banking Products

• Lead operating risk management and compliance oversight for Western Union’s banking and card issuance products
• Partner with business and product owners, legal, fraud, cyber security, technology, and the sponsor bank partner
• Develop and oversee systems, processes, and controls supporting compliance for U.S. consumer card issuing and payment products
• Partner with the first line of defense on customer experience, risk controls, fraud management, and digital banking enhancements
• Drive scalability and reliability of digital wallets, debit cards, prepaid cards, and core banking platforms
• Develop and execute the banking products and card issuance operating risk and compliance strategy
• Ensure product development, marketing, customer support, and related processes comply with applicable laws and policies
• Establish mechanisms supporting banking, AML, KYC, data privacy, card issuing, money movement, and banking-as-a-service regulations
• Design policies, procedures, and controls for onboarding, transaction monitoring, suspicious activity monitoring, and third-party partnerships
• Monitor compliance controls and key risk indicators; research weaknesses and recommend remediation
• Manage internal audits and controls testing
• Drive root-cause analysis, action plans, and cross-functional issue resolution
• Support initiatives across debit, credit, prepaid, commercial, and digital payment products
• Maintain executive relationships with card networks, processors, sponsor banks, fintech partners, and vendors
• Maintain documentation and evidence for operating risk strategies, controls, issues, and remediation actions
• Track emerging industry and regulatory trends and implement proactive risk mitigation strategies

• Bachelor’s degree (BA) or equivalent from a four-year college or university in a business-related field, or equivalent experience; MBA or advanced degree preferred
• 10+ years of experience in card issuance, consumer banking, fintech, related financial services, operating risk, or regulatory compliance
• Advanced knowledge of federal, state, and other governing-agency regulations for bank processing and transaction monitoring
• Knowledge of Reg E, Reg Z, UDAAP, BSA/AML, OFAC, PCI DSS, Consumer Protection regulations, and CARD Act
• Deep knowledge of U.S.
  
  -based banking products, card issuing, and digital wallets
• Understanding of banking operations, card processing environments, card network rules, and dispute management
• Experience leading cross-functional teams across product, operations, technology, compliance, and risk
• Proven ability to develop and manage relationships with functional and third-party partners
• Strong process management and risk management background
• Strong people leadership, talent development, and organizational change management skills
• Familiarity with banking-as-a-service environments and sponsor bank relationships preferred
• Knowledge of real-time payments, open banking, and cryptocurrency-linked card programs preferred
• Relevant industry certifications such as APRP, CAMS, CRCM, or CPP preferred
• Ability to complete required application assessments
• Must be able to work from the office a minimum of three days a week

Demonstrates expertise in operating risk management and compliance oversight for banking and card issuance products, with a strong focus on regulatory adherence and cross-functional collaboration. Proven ability to develop and implement risk strategies, manage relationships with stakeholders, and drive compliance across digital payment products.

• Operating Risk Management
• Regulatory Compliance
• Card Issuance
• Cross-Functional Team Leadership
• Process Management

• Banking Operations
• Transaction Monitoring
• Fraud Management
• Risk Controls
• AML Compliance
• KYC Compliance
• Digital Wallets
• Card Processing
• Policy Development
• Root-Cause Analysis

• People Leadership
• Talent Development
• Organizational Change Management
• Relationship Management

• APRP
• CAMS
• CRCM
• CPP

• Consumer Banking
• Fintech
• Reg E
• Reg Z
• BSA/AML
• OFAC
• PCI DSS
• Consumer Protection Regulations
• CARD Act
• Real-Time Payments

• Banking-as-a-Service
• Payment Processing Systems
• Compliance Monitoring Tools