Community Service Officer

This is a non–exempt position under the general supervision of a Police Sergeant. The duties involve documenting information in crime‑related police reports, performing traffic control, issuing parking violations, and a wide variety of community services. Employees must exercise considerable judgment, initiative, and skill in a variety of situations and must be able to act without direct supervision in completing work.

This job description is an overview and is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all the functions and tasks required of the position.

• Prepares reports and completes follow‑up reports related to criminal activity, parking violations, and other violations
• Gathers and preserves evidence including medical evidence from hospitals, takes photographs and videos of crime scenes, and strictly follows chain of custody protocol
• Interacts effectively with culturally diverse groups and individuals and displays superior customer service skills
• Engages in superior communication with a wide variety of people verbally and in writing
• Establishes and maintains effective working relationships and functions well as part of a team
• Complies with verbal and written instructions and orders
• Performs in accordance with organizational values, policies, and procedures
• Maintains and completes the required reports, documentation, forms, or logs related to criminal violations
• Inspects and maintains community service officer related equipment, facilities, and uniforms to ensure proper function, use, and appearance
• Works varied hours, holidays, and weekends
• Testifies in court hearings and other judicial and quasi‑judicial proceedings
• Assists in criminal investigations

• May perform duties as assigned of similar classifications of an equal or lower pay grade

Below are the physical standards an employee must meet in order to perform the essential job duties with or without a reasonable accommodation:

• Ability to lift, carry, push and/or pull objects weighing up to 30 lbs., will occasionally lift loads of 50 lbs.
• Prolonged sitting while driving a patrol vehicle and the ability to sit for long periods of time for preparing reports
• Frequent use of visual and auditory acuity for a broad continuum of essential activities including but not limited to detecting hazards, recognizing vehicles and people, reading documents, searching for evidence, and hearing and understanding speech
• Hear and distinguish between multiple levels of sounds, frequencies, tones, and tones of voice
• Speak clearly with good diction and appropriate volume level
• Ability to effectively operate radio, telephone, and computer equipment
• Clear vision and the ability to distinguish between various colors
• The incumbent must be able to communicate with customers and employees by phone or in person, and work with written documents and forms to respond to employees/customers
• Frequent light and firm grasp hand manipulation and handling needed for keyboarding, vehicle operations to include radio operations
• Frequent stepping up/down to get in and out of vehicles, trenches, and foundations

• A keen sense of observation and ability to analyze situations quickly
• Ability to perform investigative work
• Ability to work independently, in the absence of direct supervision
• Ability to testify in court
• Skill and ability to communicate clearly and concisely, both orally and in writing
• Knowledge of personal computer operation and software equivalent to Microsoft products
• Accurate sense of directions and the ability to travel from one location to another using a map
• Basic grammar and writing skills

• Read, understand, interpret, and explain City, County, State, and Federal statutes, regulations, ordinances, and codes
• Communicate effectively with persons who represent many culturally diverse groups and socioeconomic backgrounds
• Demonstrate consistency when dealing with people
• Ability to handle sensitive or stressful situations with tact…