Supervisor, Documentation

Responsible for the day-to-day activities of the Documentation Specialists. The Supervisor will work alongside leadership to create a positive team environment, providing oversight and direction through staff training, and team monitoring. Ensuring a smooth operational flow of the department by prioritizing and developing departmental objectives. Conducting effective resource planning to maximize productivity of resources. Analyzing statistics relative to metrics set for the department.

Supervisors typically have direct responsibility of two to five direct reports.

Essential Functions and

Job Responsibilities:

• Oversee the day-to-day activities of the Documentation team.
• Look for more efficient ways for staff to complete work, eliminate unnecessary activities while maintaining integrity around compliance standards, financial goals.
• Ensure departmental compliance with quality improvement initiatives and objectives, including our corporate compliance program and goals.
• Have direct oversight of staff doing the work to get required physician paperwork and other documents returned timely.
• Responsible for working with the appropriate region on the upfront processes that impact timeliness of getting paperwork through the system.
• Responsible for ensuring our physician services processes are smooth and timely and that we are as easy as possible to do business with from a paperwork perspective.
• Work with members of the sales team, or others, to onboard physicians to electronic documentation as defined by the organization.
• Ensure the success of physician services initiatives and pending revenue goals.
• Ensure the day to day is completed with no backlogs.
• Prepare reports as needed for various departments and leadership.
• Responsible for ensuring the development and/or maintenance of Standard Operating Procedures that support the work of the team.
• Responsible for ensuring that the actions of the team and others support the achievement of our Patient Experience scores.
• Responsible for holding self and team members accountable for meeting performance expectations.
• Assume on-call responsibilities during non-business hours in accordance with company policy as requested.
• Maintain patient confidentiality and function within the guidelines of HIPAA.
• Completes assigned compliance training and other educational programs as required.
• Maintains compliance with Adapt Health’s Compliance Program.
• Perform other related duties as assigned during and outside of normal business hours as needed.

• Responsible for selection and hiring of qualified staff, ensuring an effective onboarding, and providing comprehensive training and regular feedback.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Establishes annual goals and objectives for the department based on the organization’s strategic goals.
• Responsible for achieving organizational performance and retention goals, including timely completion of performance evaluations.

• Leadership Skills
• Strong ability to co-manage in a multi-site environment
• Independent Thinker and Decision Maker
• Strong analytical and problem-solving skills with attention to detail
• Excellent verbal and written communication
• Excellent customer service skills
• Proficient computer skills and knowledge of Microsoft Office, specifically Excel
• Ability to prioritize and manage multiple projects
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction

• High School diploma required, Associate degree from an accredited college preferred
• Two (2) years customer service management experience required
• Relevant experience in health care administrative, financial, insurance customer services, claims, billing, home health and/or medical terminology training preferred
• Exact job experience is considered any of the above tasks in a Medicare certified HME, Pharmacy, Diabetic or medical supplies environment that routinely bills insurance.

• Work environment may be stressful at times, as overall office activities and work levels fluctuate
• Must be able to bend, stoop, stretch, stand, and sit for extended periods of time
• Able to lift to 5 to 10 pounds periodically as needed
• Subject to long periods of sitting and exposure to computer screen
• Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use
• Excellent ability to communicate both verbally and in writing
• May be exposed to angry or irate customers.
• Must be able to drive and travel as needed.
• Ability to work independently with little or no…