Information Technology Support Specialist

Pueblo, CO 81004

Salary Range

$22.11 - $26.01 Hourly

Starting Pay Range $22.11 – $26.01 per hour

Perform desktop and mobile device configuration and installation of the operating system, new releases and upgrades. Perform hardware setup. Monitor all incoming calls, e-mails, and IT system alerts. Respond to end user support issues and manage calls through an electronic ticketing system. Consult with lead support specialist and IT staff on problems and escalations as necessary. Promote systems stability, security and data protection.

Perform additional functions incidental to support and support desk activities, to include staff and user training.

IT Operations Manager

• Associate’s degree in Computer Information Systems or related field. Certifications and/or three years’ experience in a technical support role may be substituted for Associate’s Degree.
• Two years’ experience in the installation and maintenance of end user systems preferred.
• One years’ experience in a help or support desk environment, both via telephone and in person preferred.
• Valid driver’s license and auto insurance as required by law.

Frequent travel is required including day-to-day local travel for business meetings, community events, etc., of which some may occur during evenings and weekends.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of operational characteristics of a variety of computer platforms, networks, software applications and operating systems.
• Knowledge of methods and techniques used in the installation, testing, troubleshooting and maintenance of iOS devices, macOS, PCs, servers, peripherals, and network-related hardware, software, and information security.
• Knowledge of principles and practices of customer service and of providing user assistance.
• Skill and ability to recommend, implement, install, maintain, and troubleshoot appropriate technology to meet client needs.
• Skill and ability to communicate clearly and concisely, both orally and in writing.
• Superior interpersonal and customer services skill: ability to establish and maintain effective working relationships with those contacted in the course of work.
• Competency and proficiency in Windows client operating systems. This includes the ability to troubleshoot problems, find the source of the problem, and implement the fix.
• Competency and proficiency in Microsoft Office applications including Word, Excel, Outlook, PowerPoint, SharePoint, and Teams.
• Ability to develop knowledge of other applications in use at Pueblo Community Health Center for the purposes of installation, maintenance and troubleshooting.
• Knowledge of TCP/IP networking connectivity from a client and application connectivity standpoint, and from the standpoint of connecting to the Internet.
• Ability to learn new technologies and receive training to improve skills.
• Preferred skills include competency in working with Virtual Private Network and Active Directory.
• Working knowledge of network technology (including Windows Server), and the Internet.
• Able to provide after-hours support as needed.li>
• Well-organized and able to work well with non-technical staff.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensure the function and activities of this department to embrace the philosophy, mission, values and Communicate with Heart service model supported by the Board of Directors of Pueblo Community Health Center, Inc.
• Adhere to the guidelines and procedures of Pueblo Community Health Center, Inc.
• Assist in the operation and maintenance of PC equipment, printers and related equipment in support of an assigned area and respond to user complaints and inquiries.
• Troubleshoot, diagnose and resolve PCs, and other computer-related…