Services Practice Director

Services Practice Director

Job Category: Customer Success

• Lead strategic technical discovery sessions and customer workshops to assess organizational structure, collaboration needs, governance requirements, and enterprise architecture.
• Design scalable Slack deployment strategies that support enterprise-wide adoption, operational efficiency, and long-term business growth.
• Translate complex technical and business requirements into tailored Slack solutions focused on usability, flexibility, security, and adoption.
• Serve as a trusted advisor to both technical and executive stakeholders throughout the customer lifecycle.

• Architect enterprise-grade Slack environments including:
  • Workspace strategy
  • User provisioning and lifecycle management
  • Authentication and identity management
  • Security controls and governance
  • Permissions and administrative settings
  • Agents, Bots, workflows, and custom integrations
• Advise customers on the implementation of Slack APIs, developer frameworks, and integration best practices.
• Ensure seamless interoperability with enterprise systems and SaaS platforms including Git Hub, Jira, Workday, Google Workspace, identity providers, eDiscovery platforms, and DLP solutions.
• Remove technical barriers to large-scale deployment and organization-wide software distribution.
• Support the customization of client applications and automation workflows to optimize user experience and business productivity.
• Create new applications, architectures, and offerings for new solutions for the Delivery Team to implement.

• Facilitate customer-facing workshops that align technical execution with business transformation objectives.
• Present complex technical concepts in a clear and compelling way to diverse audiences ranging from developers and architects to business leaders and executives.
• Partner with customers to scope, validate, and refine solutions for unique enterprise use cases.
• Act as a strategic advisor throughout implementation, ensuring alignment between customer expectations, technical execution, and adoption goals.
• Collaborate cross-functionally with Sales, Success, Consultants, System Integrators, and Product teams to drive successful outcomes.

• Maintain strong billable utilization while delivering high-quality customer engagements.
• Lead and influence complex technical initiatives across multiple stakeholder groups and enterprise environments.
• Build deep expertise in Slack’s platform capabilities and broader enterprise architecture technologies.
• Contribute feedback and implementation insights to Salesforce and Slack product teams to enhance future platform capabilities.
• Support the evolution of technical methodologies, deployment frameworks, and best practices across Professional Services.

• Build trusted relationships with enterprise customers and technical stakeholders.
• Design secure, scalable collaboration environments that drive measurable business value.
• Translate complex technical ecosystems into streamlined, user-centric Slack experiences.
• Enable rapid adoption by removing friction from deployment and integration processes.
• Confidently lead strategic technical conversations across both business and IT audiences.
• Deliver enterprise implementations that balance governance, security, flexibility, and innovation.

• Bachelor’s degree in Computer Science, Software Engineering, Business, or a related field.
• Strong user and believer in Slack and Salesforce.
• 5-6+ years of experience in development, consulting, professional services, solutions engineering, or technical customer-facing roles.
• Strong experience leading and delivering technical implementation projects within enterprise environments.
• Hands‑on proficiency with at least one object‑oriented programming language such as Java, JavaScript, Node.js, or Python.
• Heavy experience working with APIs, integrations, automation, and data exchange technologies.
• Demonstrated ability to scope, define, and manage technical work streams and customer…