Technical Support Analyst - Entry

Position Summary

Under close supervision, provides technical support for computer systems and networks to ensure top-tier service for Pueblo County users. Addresses a wide spectrum of technical problems involving hardware, software, telecommunications networks, Local Area Networks (LANs), Wide Area Networks (WANs), and desktop computers, whether on-site or remote. Offers technical support, advice, and assistance to Pueblo County staff and customers. Evaluates user requirements, resolves technical problems, and collaborates with Information Technology teams to deliver solutions via phone, email, remote connection, or on-site visits.

• IN-PERSON POSITION/NO REMOTE & HYBRID WORK
• REQUIRED TO DO ROTATIONAL STANDBY SCHEDULE

• Installs, maintains, and troubleshoots current hardware, software, and peripherals. Configures computer workstations and peripherals, and manages smartphone ordering and maintenance for all end users within the organization.
• Enters and documents all pertinent data related to the Work Order System and other associated Information Technology Service (ITS) processes—records detailed knowledge of events from incident creation to closure, problems, known errors, workarounds, and resolutions for future reference.
• Researches new software and hardware products to support the annual technology equipment refresh process for desktop computers, printers, telephone equipment, cellphones, radios, and software.
• Travels independently to establish, configure, test, maintain, operate, and troubleshoot audiovisual and technical equipment as required. Configures and troubleshoots smartphones.
• Performs training, maintenance, and operation of the Public Safety Outdoor Warning and Emergency Alert System as needed.
• Supports emergency management operations, including exercises and real-world emergencies, as needed.
• Conducts maintenance on the Sheriff Mobile Command Unit as required.
• Performs additional tasks as assigned, including filling in for other staff as necessary and/or required.

• Associate's Degree in computer science, business systems support, computer information systems (CIS), or a related field – Preferred

• Minimum of one (1) year or more installing, troubleshooting, and repairing computer systems, hardware, software, audio/video, and peripherals – Preferred

• Valid Driver's License upon the date of hire and valid Colorado Driver’s License within 60 days of hire – Required
• Criminal Information Justice Systems (CJIS) Certification within 30 days of hire – Preferred
• A+ Certification CompTIA (The Computing Technology Industry Association) or an accredited program or course upon the date of hire – Preferred

• Must successfully pass background check.
• Must successfully pass post job offer physical examination.

The substitution of any combination of relevant and related education, training, and/or experience that provides the required knowledge, skills, and ability may be considered, including by way of example, specific experience or skill-based qualifications that may substitute for certain educational requirements, or a combination of relevant education and experience including supervisory experience.

• Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees
• Generous Vacation and Sick Leave Accrual
• Remote & Hybrid working opportunities / Not Applicable for this position
• County Retirement Program
• Autonomy to grow and find your career path with supportive leadership
• Truly inclusive and diverse environment
• Fitness Center (Historic Pueblo Courthouse Building)
• May be eligible for up to 12-weeks Paid Parental Leave Benefits (full-time employees)