Instructional Technologist

Job Title

Instructional Technologist

Information Technology Services (IT) The IT unit exists to provide comprehensive information technology delivery and support in the form of personnel, desktop and mobile computing, multimedia equipment, hardware, network infrastructure, software, telephone and network cabling services to the University community. Innovative Technology Group (ITG) - Instructional Technology The work group exists to provide campus with instructional technology, multimedia services, and website technical expertise in support of students, faculty, staff, and technology users.

The ITG is the experience layer of the technology enriched environment for the academic learning community. The team consists of the Solutions Center, Instructional Technology, Multimedia Services, and IT Technicians. Solutions Center is the first point of contact for IT leading end users to the appropriate resources and resolutions. Instructional Technology provides assistance and resources for many technology questions and requests from faculty, staff and students as it pertains to academic learning and technology use in the modern classroom, online classroom, and throughout the internet.

Multimedia Services oversee the installation, maintenance, and management of classrooms, signage, and video conferencing. IT Technicians maintain the campus hardware in offices and computer labs. Overall, the ITG assists in solving problems and developing projects using a variety of software, hardware, and innovative technologies. Instructional Technology is the tier 2 unit for dealing with campus wide instructional technology. Prompt, accurate, and excellent customer service is expected when providing assistance and resolution for instructional technology related questions and requests.

The Instructional Technologist reports directly to the Manager of Innovative Technology, and works within the ITG to assist faculty in the development of instructional projects and technology-based materials to be used in classroom instruction. The Instructional Technologist investigates and disseminates information on best practices for technology integration, sources of information on current trends and training opportunities to campus community through digital communication such as social media, blog, vlog, email digest, and the ITG websites.

It provides consultation and assistance in the development of hybrid courses, online courses, and multimedia elements, in conjunction with assisting in the training of the campus systems utilizing a variety of hardware, software, and current emerging technologies. The Instructional Technologist generates training materials for faculty and staff as well as assisting the needs on campus in relation to professional development.

The technologist uses multimedia to assist the campus community with course sites, surveys, video presentations, audio presentations, podcasting, and video conferencing. This position in coordination with the Manager of Innovative Technology serves as the primary administrator of the learning management system including, but not limited to, adding/removing users, adding/removing courses, troubleshooting technical issues, and providing regular maintenance, while coordinating with the Network and Server Systems team to provide a high level of uptime.

The instructional technologist provides training and support for this system and other ITG supported software and hardware to campus community by identifying symptoms, troubleshooting and resolving problems utilizing established techniques, procedures, practices and methodologies. The instructional technologist resolves technology questions, issues and requests in an efficient, effective and timely manner, while fostering an open-door environment that encourages the campus community to walk-in with instructional technology challenges.

The Instructional Technologist oversees day to day operations and is in charge of maintaining they physical spaces pertaining to instructional technology. The position meets on a regular basis with the manager to discuss "best uses and practices" of academic technology in order to…