Help Desk Technician; TS​/Q Clearance Required

We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. GDIT is your place to discover new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you’ll be a meaningful part of improving how agencies operate. Our work depends on a Technical Help Desk Professional joining our team to support the Department of Energy at our Denver, CO location.

At GDIT, we foster a people‑centric environment.

• Diagnose, resolve application issues and serve as the first point of contact for IT problem resolutions for the service desk.
• Collaborate with the Department of Energy to solve simple to complex IT issues.
• Assist and support end‑users with technical issues related to software systems and applications, including MS Operating Systems, Microsoft Office 365, VMWare, and specialized DOE applications via phone, email, chat, web forms, and other communication methods.
• Create, modify, delete, and edit distribution lists, shared mailboxes, and the global address list via Active Directory.
• Manage user accounts and group memberships via Active Directory as well as shared drive permissions.
• Apply basic troubleshooting, issue isolation, and diagnostic techniques to identify technical problems, investigate causes, and recommend solutions or escalations per SOPs, work instructions, and knowledge articles.
• Deliver excellent customer service and quick resolution of technical issues via chat, email, and deskside support.
• Support on‑site installation, implementation, maintenance, troubleshooting, and repair of desktops, thin clients, notebooks, printers, iPads, and associated peripherals.
• Troubleshoot and resolve issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies.
• Support Microsoft Office 365 and Active Directory products.
• Document and track customer incidents and requests via a ticketing management system, updating troubleshooting and resolution efforts and escalating tickets to appropriate teams when applicable.
• Isolate and resolve issues with individual workstations.
• Act as a resource to answer user questions about hardware and software issues.
• Measure success through satisfactory attainment of customer service level agreements.

• 3‑6 years of helpdesk experience.
• CompTIA Security+ (DoD 8570 Compliance).
• Active Top Secret/DOE Q security clearance or ability to obtain it.
• US citizenship required.
• On‑customer site location (Denver, CO); shift work 24/7/365 may be required.
• Less than 10% travel required.
• Onsite work only; telecommuting not offered.
• Scheduled weekly hours: 40.

Hourly rate between $27.20 and $36.80, set based on experience, geographic location, and contractual requirements.

• Medical, dental, and vision plans, with Health Savings Account options where available.
• 401(k) plan with pre‑ and post‑tax contributions and company match.
• Paid time off: vacation, sick/personal, holidays, paid parental leave, military leave, bereavement leave, and jury duty leave.
• Short‑term and long‑term disability benefits.
• Life, accidental death and dismemberment, personal accident, and critical illness insurance.
• Business travel and accident insurance.

We are an Equal Opportunity Employer. Qualified applicants with disabilities and protected veterans are encouraged to apply.