Senior Electronic Healthcare Records Specialist (55404

Senior Electronic Healthcare Records Specialist

Montebello - Pueblo, CO 81001

Salary Range $75,000.00 - $85,000.00 Salary/year Position Type Full Time Job Shift Day Education Level High School Travel Percentage Up to 25% Category Information Technology

Health Solutions is a premier wellness center focused on whole person care. With over 400 employees in Southern Colorado, you would be joining a mighty team of support and administrative staff, clinicians, physicians, nurses, and others in our efforts to improve the health and wellbeing of our community.

We're looking for a Senior Electronic Health Records (EHR) Specialist to join the EHR/Business Intelligence team supporting Electronic Health Records across multiple platforms across our multiple sites. This position is primarily remote, with occasional opportunities for onsite work with team members.

What You'll Be Doing

As a Senior Electronic Health Records (EHR) Specialist, you would be instrumental in designing and maintaining the EHR system and associated programming. As an effective communicator, you would provide Help Desk support to resolve a variety of problems with diplomacy and skill. You would be the training and support contact for the EHR operating systems and applications, and would use your technological proficiency to analyze, construct, document, test, maintain, troubleshoot and support hardware, operating systems, software applications, peripherals, and communication devices.

RESPONSIBILITIES:
As a Senior Electronic Healthcare Information Technician under the supervision of the Director and Supervisor you will:

• Work closely with stakeholders and EHR team to support and maintain applications in a manner that is aligned with organizational workflows and priorities.
• Problem solves, assesses processes and issues, and collaborates with clinical and management staff to develop solutions resulting in efficient and functional workflows for end users of the EHR application
• Work closely with EHR team to maintain coding, compliance, and security standards
• Resolve help desk tickets for clinical, billing and technology issues related to the EHR
• Provide EHR training to end users
• Work in collaboration with EHR team to research, evaluate and make recommendations regarding the implementation, support and optimization of EHR, PM, related software applications development, hardware and infrastructure
• Ensure interdepartmental coordination of EHR, PM and associated systems on-going maintenance activities including software validation, user acceptance testing, and documentation development.
• Work closely with other EHR specialists to collaborate with cross-functional teams, including clinical, technical and revenue cycle/business subject matter experts in creating and defining functional requirements and information needs for product enhancement requests and special projects
• Ensure that proper configuration management, security, and change controls are implemented and tested
• Performance tuning experience (MS SQL Server configuration, query optimization, hardware configuration)
• Understanding of data integration issues (e.g., validation, cleaning), familiarity with complex data structures
• Programming/scripting experience and knowledge of software development life cycle is preferred
• Provide technical assistance and cross training to other team members
• Design and implement technology best practices, guidelines, and repeatable processes
• Must be able to perform duties with moderate to low supervision
• Performance of other work-related duties as assigned

Physical requirements include the following:

• Requires frequent standing, sitting and walking for prolonged periods of time
• Occasionally lifts and carries items up to 15 pounds
• Requires working under stress in emergency situations
• Requires frequent operation of a computer

Desired attributes:

• Is adaptable to change in the workplace and uses change as an opportunity for innovation and creativity
• Takes ownership of problems, has ability to brainstorm different problem resolution paths, uses sound judgment in selecting solutions to problems, and demonstrates consistent follow through
• Has job knowledge and skills to perform the fundamental job functions and is able and willing to assume greater responsibility over time regarding the scope of work
• Has the ability to inspire and model collaborative teamwork
• Demonstrates an understanding of customer service regarding accommodation, politeness, helpfulness, trust building, appropriate boundaries, and flexibility

What we're looking For—The Must-Haves

• High School Diploma or GED
• Minimum of five years of hands-on experience in working with and maintaining Electronic Health Record (EHR) software
• Familiarity with my Avatar and/or Next Gen
• Broad knowledge of current technology, tools and techniques for development, and a desire to expand technology stack
• Familiarity with Data concepts and Relational databases (e.g., SQL Server)
• Comfortable with 1:1 and small group training and mentoring

What…