Salesforce Administrator & Integrations Specialist

About the Role

While some roles may require proximity to our Denver office, roles based outside of our Denver office can sit in any of the following states: CO, GA, CT, IA, , IL. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

We are looking for a rare blend of Salesforce Administrator, Integration Specialist, and Client Success professional. This role sits at the intersection of technical operations and direct client engagement, supporting both our internal Salesforce environment and our client-facing integration products.

This individual will own the client implementation experience, help troubleshoot and optimize integrations, improve operational processes, and serve as a trusted partner across Client Success, Product, and Development. Success in this role requires equal parts technical aptitude, curiosity, communication, and a passion for solving complex problems.

The ideal candidate is comfortable working inside Salesforce, communicating directly with clients, and navigating ambiguity and the complexities that arise with integrations and CRM solutions. Many of our clients run their integrations through Hub Spot, so hands-on Hub Spot experience is strongly preferred; familiarity with Marketing Cloud, Marketo, or similar marketing automation platforms is also a plus, but a willingness to learn is even more important.

• Lead client onboarding and implementation activities from kickoff through successful deployment.
• Conduct integration audits to validate configuration, data flow, and overall implementation health.
• Troubleshoot and resolve client issues by identifying the root cause/source and differentiating between Agile Integration issues and client instance issues.
• Support client-side Hub Spot integrations, including onboarding, data sync troubleshooting, and configuration.
• Collaborate cross-functionally with internal teams to elevate and resolve complex issues.
• Document common issues, resolutions, and onboarding best practices.
• Capture recurring client feedback and organize enhancement recommendations for Product and Development teams.
• Clearly communicate technical concepts to both technical and non-technical audiences.
• Identify clients who may benefit from a high-touch ("white glove") onboarding and support experience.
• Support internal pricing discussions and implementation planning for integration projects when appropriate.
• Manage and monitor overall Salesforce instance health.
• Support Salesforce security, permissions, and user administration.
• Configure and maintain objects, fields, page layouts, record types, and Lightning pages.
• Manage sandbox environments and change sets / deployment processes.
• Coordinate Salesforce release management, including testing, validation, and documentation.
• Support backup and recovery processes.

• Troubleshoot platform issues and support internal users.

• Build and maintain reports, dashboards, and data views for internal stakeholders.
• Implement forecast reporting, automated workflows for client outreach/communication for sales and account management.
• Gather and translate business requirements into technical solutions.

• Identify opportunities to improve workflows, automation, and overall system efficiency.
• Partner with sales, marketing, account management, and ops teams on process design.

• Maintain data quality through deduplication, field audits, validation, and governance best practices.
• Perform data imports, exports, and mass updates (Data Loader, Data Import Wizard).
• Oversee and implement data standardization and enhancement.

• Administer third-party integrations and connected apps (e.g., Hub Spot, Panda Doc, Linked In Navigator, UpLead)
• Evaluate, install, and maintain App Exchange packages.

• Create and maintain implementation documentation, SOPs, and troubleshooting guides.
• Develop internal and client-facing knowledge base content.
• Produce training materials and short educational videos to improve adoption and reduce support requests.
• Train internal teams on integration functionality and Salesforce processes.

• Support audit requests and compliance requirements (SOC 2, GDPR, etc)
• Maintain a governance framework for changes and naming conventions.
• Gather and translate business requirements into technical solutions.

• 5+ years of Salesforce experience
• 2+ years of hands-on Hub Spot experience (workflows, CRM administration, and/or integrations) strongly preferred.
• Active Salesforce Administrator (ADM 201) certification required — candidates must be able to present proof of certification upon consideration.
• Experience supporting or implementing Salesforce integrations.
• Strong troubleshooting and…