IT Infrastructure & Operations Manager

Do you want to be part of a business that genuinely values
** entrepreneurialism**,
** innovation
* * and
** individual accountability?
** We
** focus on our customers
** and are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands across multiple industries.
** Title
* * IT Infrastructure & Operations Manager
** Department
* * Information Technology
** Location
* * Niwot/Hybrid
** Reports*
* ** To
* * Vice President, IT
** About Us
** Established in 1972, Particle Measuring Systems is a global leader for micro-contamination monitoring equipment improving the performance of clean manufactures in the semiconductor and pharmaceutical industries.  We’re a growing technology company in Niwot, Colorado, the heart of the Rocky Mountains.  We offer an exceptional and rewarding work environment in a great place to live.  Our employees enjoy challenging projects in the development and manufacture of light scattering particle counters and diverse technologies and applications.
** The Role
** Particle Measuring Systems has recently transitioned ownership of infrastructure, network, security operations, and end-user support from an outsourced managed service model to an internally led IT organization. We are now building a stronger internal Infrastructure and Operations function to support the continued growth of our global organization, improve service quality, increase accountability, and provide more proactive, business-aligned technology support.

To support our IT strategic plans, we are recruiting for an experienced IT Infrastructure & Operations Manager to lead a department of IT professionals. This is a hands-on leadership role requiring both technical depth and operational discipline, with responsibility for building a reliable, secure, service-oriented infrastructure and operations function.
** Job Responsibilities
** Leadership* Lead the newly insourced Infrastructure and Operations team, setting direction, building internal capabilities, developing talent, and establishing a culture of ownership, accountability, service excellence, and continuous improvement.
* Partner with IT leadership and business stakeholders to align infrastructure priorities with business growth, operational resilience, Cybersecurity, compliance, and global support needs.
* Analyze the current technical environment and develop a practical infrastructure roadmap that improves reliability, scalability, security, user experience, and cost effectiveness across PMS’s global operations.
* Provide regular updates, reports, and presentations on infrastructure priorities, operational performance, risks, and improvement plans.
* Develop measurable team objectives and operational KPIs, including service levels, incident response, problem resolution, change success, asset lifecycle, customer satisfaction, and continuous improvement outcomes.

Global Network Management:
* Own the design, implementation, lifecycle management, and operational performance of the global network, server, storage, endpoint, cloud, telecom, and collaboration infrastructure.
* Ensure the network's security, reliability, and scalability to support the company's growth.
* Establish proactive monitoring, alerting, capacity planning, patching, backup, disaster recovery, and lifecycle management practices to reduce business disruption and improve operational resilience.

Cyber Resilience
* Support our cybersecurity program to protect the company's assets and data.
* Oversee cybersecurity policies, procedures, and controls.
* Stay informed about the evolving threat landscape and implement proactive measures to mitigate risks.
* Work closely with Spectris Cybersecurity team to ensure alignment.
* Lead operational practices for backup/recovery, disaster recovery testing, vulnerability remediation, patch governance, audit support, and infrastructure risk management.

Operational Excellence and Proactive Support
* Move the organization from reactive ticket handling to proactive service management through monitoring, root cause analysis, automation, standard work, and recurring service reviews.
* Build and maintain runbooks, knowledge articles, support procedures, asset inventories, and operational documentation to improve consistency, resilience, and knowledge transfer.
* Lead incident, problem, request, change, and escalation management processes to ensure timely resolution, effective…