Territory Sales Manager - Midwestern USA

We're always looking for talented people to join our team!

Here at Drytac, we value our dedicated and hardworking staff. Our employees maintain a positive attitude and are committed to working toward a common goal as a team. Thanks to their efforts, Drytac has grown substantially and continues to successfully move forward, securing itself as a market leader in the graphics finishing industry. As a result, we are able to invest in new and improved equipment, software, and most importantly, our team.

We look for recruits who have similar qualities and skills as our employees and who will contribute to the success of our business. Working for Drytac offers interesting and varied roles across the company – from the warehouse, production and customer service to sales, marketing and accounting. Staff are given the opportunity to maximize their skills and capabilities to develop a rewarding, successful career.

We are an international manufacturer of adhesive-coated products, including graphic films, window films, double-sided tapes, self-adhesive print media, label stock, industrial adhesives, and heat-activated and pressure-sensitive laminates and mounting adhesives. Drytac also creates unique customized adhesive products to customer specifications.

For 50 years, Drytac has been a global leader in adhesive science—developing print media, laminating films, and mounting adhesives that professionals trust. From retail displays and wall murals to window graphics and floor signage, Drytac materials are engineered for real-world performance across nearly any surface or environment. Join a global team that values innovation, collaboration, and continuous learning in a fast-moving industry.

The Customer & Technical Support Specialist serves as a key link between customers, sales, and operations—providing exceptional service, product expertise, and technical support. This hybrid role supports both day-to-day customer needs and technical initiatives such as application testing, product qualification, and partner training.

Reports To:

Product Manager

• Respond to customer inquiries, provide product recommendations, and manage order requests.
• Liaise between industrial sales, operations, and supply chain teams to ensure smooth order flow and timely delivery.
• Manage order entry, documentation, and reporting in ERP systems.
• Assist with proactive outbound sales and customer follow-ups as required.
• Provide technical printing and application support for current and developing products.
• Support both the distribution network and Drytac business across Canada and the U.S.
• Offer hands-on product training and technical support for customers, partners, and internal teams.
• Support and attend trade shows, partner events, and open houses.
• Undertake other duties as assigned by management.

• Bachelor’s degree or equivalent experience.
• Minimum of four years’ experience in customer service, sales support, or technical product support.
• Knowledge of Microsoft Office Suite (Excel, Word, Outlook, Teams) and ERP systems such as Microsoft Business Central. Experience with CRM systems (e.g., Hub Spot, Salesforce) is an asset.
• Experience in the printable graphics or wide-format printing market preferred. Familiarity with large-format printing technologies (latex, UV, eco-solvent), ICC profiles, color management, or RIP software (Onyx, Caldera, etc.) is advantageous.
• Strong customer relationship management, communication, and interpersonal skills, with the ability to explain technical information clearly to both technical and non-technical audiences.
• Highly organized, self-motivated, and capable of managing multiple priorities.
• Ability to work independently with minimal oversight while remaining an active, collaborative team member.
• Hands-on problem-solving mindset with attention to detail.
• Occasional travel may be required for training sessions, trade shows, or partner events.

Salary commensurate with experience, plus full company benefits. Full-time, day shift.