Media Operations Specialist

Position Overview

The Media Operations Specialist is an individual contributor within NBCUniversal’s Media Operations organization. The role ensures accurate, timely, and reliable fulfillment of media content across the company’s distribution platforms. Responsibilities include supporting the end-to-end digital supply chain, quality control, troubleshooting, workflow execution, and cross‑functional coordination while upholding operational reliability, technical accuracy, and service‑level commitments.

• Execute day‑to‑day media operations workflows, including quality control and distribution, for content across broadcast, digital, and international platforms.
• Perform thorough technical and content quality control on digital media assets to ensure compliance with internal and external delivery specifications.
• Validate encoded and transcoded files across multiple formats, codecs, and delivery profiles, aiming for zero‑defect output.
• Support inbound and outbound asset workflows, ensuring assets are sourced, prepared, and delivered on time.
• Troubleshooting & Escalation
• Serve as an escalation point for technicians and operations staff for complex workflow, system, or asset‑related issues.
• Troubleshoot media preparation, quality control, and delivery issues in real time, following defined escalation and communication protocols.
• Document issues, root causes, and resolutions, partnering with supervisors, engineering, product, and support teams to implement long‑term fixes.
• Workflow, SOPs & Continuous Improvement
• Assist with the creation, maintenance, and publication of standard operating procedures to ensure operational consistency and reliability.
• Support testing, roll‑out, and implementation of new systems, tools, workflows, and process enhancements.
• Identify opportunities to improve efficiency, reliability, and quality across media operations workflows.
• Training & Collaboration
• Support team training initiatives, including onboarding, workflow updates, and cross‑training across media operations functions.
• Assist supervisors with maintaining training documentation and training matrices.
• Partner closely with program operations, technical operations, QC, and other internal stakeholders to ensure successful asset fulfillment.
• Perform additional duties as assigned.

• Minimum 2 years of experience in media operations, broadcast operations, post‑production, media prep, or digital content fulfillment.
• Working knowledge of digital media formats, file types, codecs, and industry standards (e.g., Quick Time, MXF, MPEG, MP4).
• Experience performing technical quality control of video and audio content.
• Proficiency with Microsoft Office tools (Word, Excel, PowerPoint).
• Strong written and verbal communication skills with the ability to clearly document and elevate issues.
• Proven ability to manage multiple priorities in a fast‑paced, deadline‑driven environment.
• Demonstrated attention to detail and commitment to operational accuracy.

• Experience working with media asset management, QC, and workflow systems.
• Familiarity with non‑linear editing/QC tools (Adobe Premiere, Avid, Iris QCPro).
• Experience supporting 24/7 or high‑availability media operations environments.
• Prior experience assisting with SOP creation or operational training.
• Strong problem‑solving skills and ability to adapt quickly.

• Interested candidates must submit a resume/CV through  to be considered.
• Hybrid: This position currently has a hybrid schedule, requiring work from the office a minimum of four days per week. The company reserves the right to change in‑office requirements at any time.
• Must have unrestricted employment authorization to work in the United States.
• Must be at least 18 years old.
• Must be willing and available to work any shift, including overnight shifts, weekends, and holidays, to meet the needs of a 24×7/365 operation, with possibilities for schedule changes based on business needs and priorities.
• Must be willing and able to view all content, including that considered to be mature in nature, repetitive, and potentially controversial.

This position is eligible for company‑sponsored…