Retail Sales Associate

Full-Time Retail Sales Associate

$15.25 to $16.25 per hour. Earn an easily achievable commission structure that pays you for every transaction you process. Retail sales associates can earn up to 8% on transactions, averaging an additional $1.00 per hour on top of your hourly rate.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Flexible hours – most stores open at 9 AM and close at 6 PM; many are closed on Sundays.
• Earnings freedom – earn unlimited commission above your hourly base rate.
• Earned Wage Access program (available to all employees on the second day of employment).
• Paid vacation: 1 week after 6 months; 2 weeks after 1 year; 2 weeks each anniversary thereafter.
• Sick/Personal: 8 hours after 6 months; 16 hours each anniversary thereafter.
• Employee discounts available from day one.
• Tuition Reimbursement (up to $2,000 per year) for full‑time employees who meet program requirements.
• Access to over 10,000 discounts from 1,000+ companies.
• Auto‑enrollment in the First Cash 401k program after 6 months.
• First Cash Pet Insurance program.

We are seeking entry‑level, full‑time sales associates across our national pawn store locations. The Pawnbroker / Retail Sales Associate partners with the entire store staff to ensure customer service on both the lending and retail sides of the business. They greet, engage, and interact with customers professionally to process sales, loans, and other transactions. They work with a wide variety of merchandise, including tools, electronics, firearms (in FFL locations), and more.

• Greet and interact with all customers to develop rapport and recommend appropriate financial solutions.
• Perform non‑management open/close procedures.
• Keep the sales floor clean, stocked, and maintain merchandise displays.
• Perform sales and loan transactions in accordance with policies, procedures, and regulatory requirements.
• Handle all cash and negotiable items in accordance with policies and regulations.
• Answer incoming calls per company standards.
• Effectively communicate the legal aspects of pawn and buy transactions to customers.
• Communicate effectively with coworkers and managers, displaying respect and using effective communication tools.
• Collaborate with all employees to create a positive and memorable customer experience.
• Successfully complete assigned training.
• Perform other related duties as assigned.

• Willing and able to lift/carry up to 50 pounds.
• Willing and able to perform tasks for extended periods (standing, stooping, walking, climbing, pushing, pulling, lifting).
• Ability to work with firearms and obtain firearms certification.
• Willing to assist customers outside the building or retrieve products from exterior storage.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work with customers and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Proficient basic math skills.
• Cash handling experience is preferred.
• Willing to work in multiple locations as business needs dictate.
• Ability to work a flexible retail schedule, including weekends and holidays.
• Computer literate and able to operate point‑of‑sale (POS) systems and common office machines.
• Bilingual applicants are encouraged to apply.

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers can earn 2‑8% commission, based on the gross profit of their personal performance. Applicants receive detailed commission plan information during the interview process.

First Cash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of First Cash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.

First Cash will provide reasonable accommodations for qualified individuals with disabilities.