Shift Supervisor - Pueblo Store

Job Title

514 - Retail Center Shift Supervisor (Dept. Number: Varies - Retail)

Position will be posted through 7/17/2026.

$20.32 per hour.

Our Stores are open 9 AM to 9 PM Monday through Saturday and 9 AM to 8 PM Sunday. This supervisory position is full-time and requires open availability, including evenings, weekends, and holidays. Shifts may start as early as 7 AM and finish as late as 10 PM.

Goodwill of Colorado is seeking versatile and adaptable candidates with experience to become Shift Supervisors. Prior supervisory experience in retail, restaurant, hospitality, production, manufacturing, or similar industries is preferred. A successful Shift Supervisor will naturally become a top candidate for career growth opportunities within Goodwill's Retail Division.

All applicants must attach a resume to their application to be considered for this position.

This position is eligible for Daily Pay. Full-time employment includes eligibility for medical, dental, vision, short‑term disability, life/accidental death and dismemberment, flexible spending accounts, long‑term disability, and several voluntary supplemental benefits. Paid time off is available in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave. Employees may also make pre‑tax or post‑tax (Roth) contributions to a retirement plan (minimum 18 years of age to participate).

Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

The Retail Center Shift Supervisor is responsible for day‑to‑day, tactical, and practical leadership of associates and teams across the entire retail center.

• Monitor the entire retail center and address immediate issues of safety, customer focus, product flow, and aesthetics, either personally or through delegation.

• Manage breaks.
• Redirect staff/teams to address call‑offs.
• Coach employees verbally and with initial write‑ups.
• Provide input on reviews and terminations.
• Facilitate employee purchases.

• Assist in opening and closing procedures.
• Verify daily sales report paperwork.
• Count drawers.
• Move change between drawers and the safe.
• Assist with inventory by counting, entering, and verifying.

• Plan, coordinate, and control the customer service team’s activities to maintain and enhance customer relationships and meet operational objectives.
• First escalation point for customer complaints.
• Act as point of contact for turning down donations at Attended Donation Centers (ADC).

• Maintain store procedure knowledge as a generalist able to fill in for emergencies.
• Process E‑Commerce product accurately and move it efficiently to E‑Commerce.
• Obtain certification on pallet jack, walkie stacker, forklift, hand dolly, or other equipment to move and store donated product.
• Maintain knowledge sufficient to keep operations running in rare cases where no Assistant Manager or Manager is on premises.
• Additional responsibilities may be required beyond those listed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School diploma or equivalent is preferred.

• Previous supervisory experience preferred.
• Two (2) years of retail experience desired.

• Familiar with product pricing, trends, fashions, and seasonal changes.
• Effective verbal and electronic communication with customers, managers, supervisors, staff, and peers.
• Obtain certification in all employee positions through completion of on‑the‑job documentation.
• Obtain walkie stacker and/or forklift certification to safely operate equipment.
• Quick problem‑solving and decision‑making abilities.
• Maintain confidentiality and follow Goodwill’s policies and procedures.
• Proficient with office equipment, Word, Excel, and web‑based applications such as UKG.
• Manage corporate email and calendar (Outlook).
• Withstand prolonged standing, bending, and lifting up to 8 hours per day.
• Work varied schedule including weekends, evenings, and holidays with occasional overtime.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans, and military spouses. Goodwill participates in E‑Verify. For more information on E‑Verify, please contact DHS: 888‑897‑7781 or (Use the "Apply for this Job" box below). We promote a Safe & Drug‑free Workplace.